Italian Speaking Customer Support for Online Travel Agency

About The Role

Patrique Mercier Recruitment FR specializes in connecting skilled individuals with exciting career opportunities. We are currently seeking an Italian Speaking Customer Support Representative for an Online Travel Agency. This position is ideal for passionate travel enthusiasts who excel in providing outstanding customer service to Italian-speaking clients as they navigate their travel arrangements.

Responsibilities

Deliver exceptional customer support to Italian-speaking clients via phone, email, and chat for their online travel bookings.
Assist customers with inquiries related to itineraries, changes, cancellations, and travel policies.
Resolve customer issues and complaints promptly to ensure a positive travel experience.
Document customer interactions accurately for future reference and follow-up.
Collaborate with travel partners and internal teams to provide comprehensive solutions for clients.
Stay updated on current travel regulations, offerings, and industry trends to assist customers effectively.
Collect and analyze customer feedback to contribute to service enhancements and quality improvement.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer support or service, preferably in the travel or hospitality industry.
Strong communication skills and a customer-centric approach.
Detail-oriented with the ability to manage multiple inquiries in a fast-paced environment.
Proficient in CRM software and standard office applications.
Excellent problem-solving skills and ability to work independently.
Flexibility to work varied hours, including weekends and holidays as necessary.