Senior Credit Controller

About LyraLyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Location: Hybrid, South Africa

Hours: Weekday - Monday to Friday (5 working days) from 8am to 5pm

Wi-Fi: While working off-site/remotely, the individual is expected to have reliable backup power supply and a strong, stable Wi-Fi connection as these are essential requirements for effectively performing in a remote capacity.

Flexibility: While this is a full time Monday to Friday, standard business hours position, the nature of the work requires a degree of flexibility. The individual should be prepared to occasionally support meetings outside of standard working hours, given the global scope of the team.

Responsibilities

• Managing and collecting debtors assigned to you
• Ability to maintain strong relationships with clients as well as internal Colleagues
• Attention to detail
• Ensuring timeous payment of Accounts due for payment
• Following up payments on accounts in arrears
• Responding and following up on client enquiries
• Reconciling complex accounts
• Providing administrative support to the team
• Good communication skills
• Ensuring that the Data Integrity is maintained and updated where applicable e.g. email addresses, contact numbers etc.
• Ensuring that remittances are obtained once payment is made

Measures

• Adhere to Company policy and procedures
• DSO targets are met
• Ensure that deadlines are met with regards to constructive feedback and payment confirmations (POPs)
• Positive feedback from internal and external stakeholders ie Staff, Suppliers and any other impacted stakeholder

Qualifications

Matric Certificate/Grade 12

Credit management certificate, tertiary qualification that aligns with finance

Skills & Experience

Software: Word, Excel, Netsuite Finance Systems and Outlook

Must have at least 3 to 5 years working experience

About You

Organisational Awareness

Customer Focus; Problem Solving

• Team Work experience
• People skills; Can do attitude, taking ownership, using own initiative