Veterinary Receptionist / Customer Service Representative

Ohana Urgent Care is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation

• Compensation: $20 - 23 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability

Employee Assistance Program (EAP)

• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• *Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set

• 2+ years] of experience in a veterinary reception is required
• Previous veterinary receptionist or healthcare-related front-desk experience preferred

Proficiency in the following skills

Ability to manage a multi-phone line system while assisting in-person clients

Experience working with veterinary practice management software

Exceptional verbal and written communication skills

Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations

Positive attitude and willingness to collaborate with a team

Ability to remain calm, professional and solution-oriented during busy periods

Ohana means ‘family’ in Hawaiian, and it is not just the name of our hospital it is also the influence behind the culture of our hospital, from clients, patients, our local community, our animal rescue partners, to our fellow staff members. We have a simple but profound mission to provide “Compassionate care for our Ohana, our Family.” Part of caring for our team members includes investing in education/training, excellent benefits, and mentoring.

We specialize in providing compassionate care and the highest-quality medical, surgical, dental and wellness health care for dogs, cats, rabbits, rodents, and select reptiles. We have 15 doctors amongst our three locations (Ventura and Santa Paula) and are looking for compassionate people to join our amazing team. All applicants must have excellent communication skills, be dependable, motivated, and detail-oriented with a passion to grow personally and professionally.

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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you <support.Pay> Range$20—$23 USDWestern Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact <[email hidden]>. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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