Manager, Account Management

About WarpWarp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead.We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place.We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more.About The RoleWe're hiring a Manager of Account Management to lead and scale a team of Account Managers responsible for retention and expansion across our customer base. You'll coach your team to run a disciplined, consultative motion - from health monitoring through QBRs to signed expansion contracts - while owning the operational rigor (forecasting, pipeline hygiene, coaching cadence) that turns individual performance into a predictable, repeatable team result. You'll report to the Head of Customer Success and play a key role in building out Warp's Account Management function as it scales.What You'll DoOwn team-level retention and expansion targets, translate company NRR goals into individual quotas and coach the team to hit themRecruit, hire, and ramp new Account Managers as the team scalesRun a consistent coaching cadence (deal reviews, call shadowing, QBR prep) to raise the floor and ceiling of team performanceMaintain forecasting rigor across the team's book of businessPartner with RevOps/Sales leadership to refine segmentation, territory assignment, and health-scoring models Spot systemic churn patterns across the team's portfolio and drive proactive intervention playbooks, not just deal-by-deal firefightingDocument the SOPs, templates, and processes the team runs on (QBR structure, renewal motion, expansion methodology) Design a distinct motion for smaller or early-stage accountsCollaborate with Support, Product, and Engineering to escalate and resolve complex customer issues, and represent the voice of the customer in roadmap discussionsPartner with Sales and Activations leadership for a seamless handoff and shared account strategy from close through onboarding into steady-state managementWhat You NeedMinimum 4-5 years of B2B account management, customer success, or sales experience, including at least 2-3 years directly managing a quota-carrying teamProven track record of leading a team to consistently meet or exceed retention and expansion targetsStrong coaching instincts and ability to diagnose why a rep is underperforming (skill, activity, or account quality) and correct itExperience building or significantly improving account management processes, playbooks, or tooling from the ground upComfort with forecasting and reporting rigor; fluency with a modern CS/sales stack (e.g., Salesforce, Metabase, Pylon, Linear or equivalent)Excellent communication and stakeholder management skillsHigh adaptability and comfort with the pace and ambiguity of an early-stage startupNice to HaveExperience managing account managers who serve early-stage startup or high-growth B2B SaaS customersBackground scaling an Account Management function through a period of rapid headcount growthExperience designing compensation structures, quota frameworks, or account segmentation/tiering models Benefits at Warp: 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.401(k) Matching: Start investing in your future from day one.Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue.Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills. Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5x per week. Please refer to the top of this page for this position's hiring location.