Client Success Specialist – Track & Field

FloSports has led the way in establishing a world-class digital streaming experience for millions of fans, families, and athletes of underserved sports. Imagine creating a digital platform that unites the casual fan with the most dedicated spectator, both experiencing thrilling live events from around the world with interactive features, real time analytics, powerful broadcast technology, and more. Combine that with our unique original sports content ranging from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. That’s what FloSports is all about. We have successfully revolutionized the global sports media industry- the result of creating a diverse team of technologists and die-hard wrestlers, creators and devoted cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and casual sports fans… united by a shared passion to delight the underrepresented communities we serve. We are creating the essential destination for our sports and we’re looking for people like you to help us!THE ROLEFloSports is seeking a Client Success Specialist to support our Track & Field and Cross Country software partnerships. In this role, you’ll work directly with timing companies, meet directors, and state associations to ensure a smooth, efficient event <experience.You>’ll assist with seasonal setup, provide responsive technical support, help execute postseason advancement workflows, and collaborate with both internal and external partners to ensure data accuracy and software success. You’ll work closely with the Client Success Lead and Stats Team team to keep things running smoothly across peak seasons.RESPONSIBILITIESAssist in managing relationships with key partners including timers, meet directors, and associationsSupport meet setup and registration workflows using MileSplit and DirectAthletics softwareHelp execute postseason advancement and results processing for state championshipsMonitor and resolve partner support tickets, escalating as neededPartner with premier meet hosts to facilitate registration, streamline payment and entry processes, and manage results data.Troubleshoot software issues and provide timely, clear partner communicationCollaborate with the Stats team to ensure data accuracy in MileSplit databasesContribute to documentation, process tracking, and partner resource updatesPerform other duties and special projects as assigned to support team goals and partner success.QUALIFICATIONSExcellent communication and partner service skillsFamiliarity with Track & Field and/or Cross Country workflowsStrong organizational skills and ability to manage multiple tasksTech-savvy and comfortable learning web-based software toolsDetail-oriented, reliable, and consistent in follow-throughAble to work independently while contributing as part of a collaborative teamAdaptable to changing seasonal demands and willing to jump in where neededDESIREDBachelor’s degree1–2 years experience in operations, support, customer service, or event coordinationFamiliarity with MileSplit, DirectAthletics, TFRRS, or meet registration software preferredExperience working in a seasonal or event-based environmentOUR COMMITMENT TO DIVERSITY:At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential.OUR BENEFITS:Recognized three years in a row as a Top Workplace by the Austin-American StatesmanFlexibility at work - you can take control of your profession and personal scheduleAll-hands events hosted annually in beautiful Austin, TexasAnnual equity awards for all top performersCompetitive and comprehensive medical, dental and vision plansPeace of mind through company-paid short-term disability, long-term disability and life insuranceGenerous 401(K) company match vested immediatelyProgressive parental leave policiesFlexible paid time offHack-a-thons and a full calendar of team-building and social eventsCompany donation to youth teams and leagues that our employees coachStocked snack bar, catered lunch and breakfast tacos every week