SDR Manager

SDR Manager Lehi, Utah | Full-Time | In-OfficeStart Date: ASAPOTE: $130,000–$170,000 About BroccoliBroccoli is building the AI operating system for home service businesses.We help HVAC, plumbing, electrical, roofing, and other home service companies grow revenue and improve operations through AI-powered voice, booking, and customer communication solutions. Our platform helps contractors answer more calls, book more jobs, and operate more efficiently using AI.Backed by top investors including YC and Khosla Ventures, Broccoli AI is scaling rapidly and becoming one of the leading AI platforms in the home services industry.Your MissionThe SDR Manager will lead and scale Broccoli AI's outbound engine, reporting directly to the Head of Sales Development. You will own a team of 8 to 10 SDRs and be accountable for the pipeline they generate: meetings booked, meetings held, and opportunities that convert into real revenue.This is a hands-on, in-the-trenches leadership role. You'll be on the floor coaching live calls, running roleplays, rewriting sequences that aren't converting, and holding the team to a high activity and quality bar every single day. You'll find a strong foundation already in place — a tiered comp plan with defined quotas and accelerators, a modern tech stack, and an active recruiting pipeline. Your job is to run it, sharpen it, and scale it.This is a full-time, in-office position based in Lehi, Utah, five days per week. Outbound teams are built in person, and this role is at the center of that.What You'll DoLead, coach, and develop a team of 8 to 10 SDRs, owning their day-to-day performance, career development, and quota attainmentOwn the outbound pipeline number, forecasting meetings and opportunities weekly and reporting results to sales leadershipHold the team to clear activity and quality standards across dials, emails, and social touches, and address gaps quickly and directlyRun daily call blocks, live coaching, and weekly 1:1s focused on measurable skill development, not status updatesBuild and continuously refine outbound sequences, talk tracks, and objection handling for the home services marketOwn SDR onboarding and ramp, getting new hires to full productivity inside a defined ramp windowRecruit, interview, and hire SDRs as the team scales, and build a bench of talent for internal promotion into AE rolesOwn the SDR-to-AE handoff, including meeting qualification criteria, opportunity hygiene, and pipeline quality feedback loopsUse Nooks, HubSpot, and AI roleplay tooling to surface patterns in what's working, coach against real call data, and drive improvement in connect, meeting-held, and opportunity conversion ratesAdminister and refine the SDR comp plan, and make the case for changes when the data says something isn't workingEstablish and track the KPIs that define outbound successWho We're Looking For1-2+ years of experience managing an SDR or BDR team, with a track record of hitting team pipeline targetsSaaS experience required; experience selling into home services, trades, or SMB/mid-market a strong plusPrior success as an SDR or AE yourself, with the ability to get on the phone and show the team how it's doneProficiency with HubSpot and modern outbound tooling (Nooks experience a plus), including using call data to coachDemonstrated experience building or refining outbound sequences, cold call talk tracks, and objection handling frameworksExperience hiring, onboarding, and ramping SDRs, including managing performance issues directly and fairlyAnalytical mindset with comfort living in pipeline and activity data, and the ability to translate it into coaching decisionsHigh accountability and a willingness to set a hard standard and hold the line on itAbility to operate autonomously in a fast-moving startup environment without constant directionBased in Utah with the ability to work from our Lehi office five days per week