People Operations Advisor

Role title

People Operations Adviser

Reports to

Global People Director

Location

UK-based / Hybrid / Global-facing

• Role purpose
• The People Operations Adviser will play a key role in supporting, maintaining and improving the
• Q5’s global People Operations infrastructure. This role is ideal for someone who has operated as
• an HR Adviser in the UK, understands the practical application of UK employment law, and has a
• strong passion for improving people systems, processes, data and employee experience.
• The role will take a lead role in supporting the organisation's core people systems, including
• HiBob, Leapsome, Culture Amp and other L&D-related platforms. They will ensure these
• systems are accurate, user-friendly and well embedded across the organisation, supporting the
• People team, managers and employees globally.
• The People Operations Adviser will also work closely with the L&D Lead to support the
• administration and delivery of learning programmes through the organisation's people systems,
• including programme set-up, enrolment, tracking, reporting, evaluation and user support.
• Working closely with the HR Adviser and wider People team, the People Operations Adviser will
• support the employee lifecycle while ensuring the systems, workflows and processes behind it
• are efficient, compliant and scalable.

Key responsibilities

Global people systems, HRIS and L&D platform support

• Act as a key People team contact for Q5’s core people systems, including HiBob, Leapsome,

Culture Amp and other L&D platforms.

• Support the day-to-day administration, maintenance and continuous improvement of people

systems across the global organisation.

• Ensure employee data, workflows, permissions, processes and reporting are accurate,

consistent and well maintained.

• Support system configuration, testing, troubleshooting, user guidance and process

documentation.

• Work with the People team to identify opportunities to improve system use, automation,

employee self-service and manager self-service.

• Support the use of Leapsome for performance, feedback and development conversations,

• Culture Amp for engagement surveys (including the quarterly eNPS and engagement
• survey), and other platforms for learning-related workflows.

• Produce people systems reports and dashboards to support decision-making across HR,

L&D, performance and employee experience.

• Create and maintain user guides, process notes and FAQs to help employees and managers

• use people systems confidently.
• Learning and development operations support
• Confidential — for internal use only | People / HR | [email hidden]

• Work closely with the L&D Lead to provide operational and systems support for learning and

development activity.

• Support the administration of learning programmes, workshops and development initiatives

through the organisation's people systems.

• Manage learning-related system activity, including programme set-up, employee

• communications, invitations, enrolment, attendance tracking, completion records and
• reporting.

• Support the collection and analysis of learning feedback and evaluation data.
• Help maintain accurate learning records and support reporting on participation, completion

and engagement.

• Identify opportunities to improve the employee and manager experience of accessing,

completing and tracking learning activity.

• Ensure L&D processes are well documented, repeatable and aligned with wider People

• Operations processes.
• People operations and employee lifecycle support

• Support the delivery and improvement of core employee lifecycle processes, including

• onboarding, internal moves, contractual changes, performance cycles, engagement activity
• and leavers.

• Partner with the HR Adviser to ensure employee lifecycle activity is accurately reflected in

people systems and workflows.

• Provide short-term cover for agreed HR Adviser activity during sickness, annual leave or

• peak workload periods, particularly where support relates to employee lifecycle
• administration, policy queries, process guidance or system updates.

• Maintain accurate employee records and ensure data is complete, up to date and compliant

with GDPR and internal governance requirements.

• Support cyclical People processes such as performance reviews, pay reviews, engagement

surveys, policy updates and compliance reporting.

• Prepare and maintain process documentation to support consistency across the global

organisation.

• Work collaboratively with Payroll, Finance, IT and other internal teams to ensure joined-up

employee processes.

• Own global systems, data and process improvement for the People function, with the HR

• Adviser contributing UK advisory input and feedback.
• Process, compliance and continuous improvement

• Identify opportunities to simplify, clarify or strengthen People processes.
• Support global process mapping, workflow design and continuous improvement initiatives.
• Ensure operational processes are delivered accurately, efficiently and within agreed

timelines.

• Own compliance records, system storage and audit readiness in people systems (right to

• work evidence, employment documentation, data retention), with UK right to work checks led
• by the HR Adviser.

• Contribute to People projects that improve employee experience, operational efficiency and

manager capability.

• Bring a continuous improvement mindset to the People function, challenging where

• processes can be improved or better embedded through systems.
• Advisory support
• Confidential — for internal use only | People / HR | [email hidden]

• Provide first-line support on operational, system and process-led queries; advisory and

employee relations queries are routed to the HR Adviser as the first point of contact.

• Support managers and employees with straightforward lifecycle and policy queries.
• Escalate complex, sensitive or higher-risk UK ER matters to the HR Adviser and/or

People/HR Manager.

• Apply a practical understanding of UK employment law and HR best practice when

supporting People Operations activity.

Requirements

• Person specification
• Essential experience

• Previous demonstrable experience operating as an HR Adviser, People Operations Adviser

or similar generalist People role within the UK.

• Good working knowledge of UK employment law and HR best practice.
• Demonstrable experience using and supporting HR systems, ideally including HiBob,

Leapsome or similar platforms.

• Experience maintaining employee data, workflows, reporting and people process

documentation.

• Demonstrable experience of working with HR metrics and collating HR dashboards using

Excel or other software.

• Experience supporting the employee lifecycle, including onboarding, contractual changes,

performance cycles and leavers.

• Strong attention to detail and confidence working with confidential employee data.
• Comfortable supporting managers and employees with system, process and policy queries.

Desirable experience

• Experience acting as a super-user or key user for an HRIS (ideally HiBob), performance

platform (Leapsome) & L&D systems.

• Experience supporting L&D programme administration, completion tracking, evaluation or

reporting.

• Experience producing People reports, dashboards or management information.
• Experience in a professional services, consulting, technology or fast-paced commercial

environment.

• CIPD Level 5 qualification or equivalent experience.
• Experience supporting a multi-jurisdiction or global employee population (for example US,

• APAC or the Middle East).
• Skills and behaviours

• Systems-minded, curious and interested in how technology can improve employee and

manager experience.

• Highly organised and able to manage multiple priorities across systems, processes and

stakeholder needs.

• Strong attention to detail and commitment to data accuracy.
• Confident communicator who can build trust with the People team, managers and

employees.

• Collaborative, proactive and solutions-focused.
• Comfortable working globally and supporting consistent processes across different locations.
• Discreet and professional when handling sensitive information.

• Confidential — for internal use only | People / HR | [email hidden]
• Success in the role will look like

• HiBob, Leapsome, Culture Amp and other People/L&D systems are accurate, well

maintained and increasingly easy to use.

• L&D programmes are well supported through effective system administration, tracking and

reporting.

• Global people data and reporting become more reliable and useful for decision-making.
• Core employee lifecycle processes run smoothly and consistently.
• Managers and employees have clearer guidance on how to use people systems and

processes.

• The HR Adviser and People Operations Adviser work well together, with clear ownership

between UK advisory work and global people operations.

• There is effective continuity of People team service during sickness, annual leave and peak

workload periods, supported by clear handovers and shared process documentation