Client Services Representative (Pharmacy Technician)

Be the behind-the-scenes hero empowering pharmacies nationwide!

Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.

Pay Rate: $20/hr - $23/hr

Please Note: This is an in-person role based in our Grapevine, TX office

What You'll Do

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• Serve as the primary contact for incoming calls and tickets from pharmacy clients
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• Diagnose and resolve customer issues efficiently
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• Escalate complex cases to Technical or Account Management teams when needed
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• Accurately document all interactions and actions in tracking software
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• Deliver exceptional customer service in every client engagement

Qualifications

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• Minimum 2 years of customer service experience required
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• Healthcare call center or independent pharmacy experience preferred
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• Certified Pharmacy Technician (CPhT) certification is a plus but not required

• Professional, friendly, and patient demeanor essential

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Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
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Strong multitasking, organizational, and time management skills
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Detail-oriented with strong typing and documentation abilities
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Excellent listening and critical thinking skills
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Experience with Liberty Software products is a plus (please specify any prior experience)
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Solid basic computer skills and proven ability to quickly master new software applications
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Occasional after-hours and Saturday shifts required

Benefits Starting Day One

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100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost

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Family coverage available with Liberty contributing 50% of the premium

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Fully vested 401(k) with employer match

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Employer contributions to Health Savings Accounts (HSA )

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Generous paid time off and paid holidays

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Tuition reimbursement and continuing education support

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Adoption expense reimbursement

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Dependent Care Flexible Spending Account (FSA) for tax savings on childcare

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Confidential counseling resources for mental health, financial planning, and more, via Optum EAP

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Fully stocked breakroom

Think you’ve got what it takes to be the go-to problem solver? Let’s talk — Apply today!

#ID1 #ZR