ServiceNow Developer

Position Overview

We are seeking a highly experienced Senior ServiceNow Developer to join our team and support the design, development, and optimization of enterprise-grade solutions on the ServiceNow platform.

This role requires deep technical expertise, strong understanding of ITSM processes, and the ability to collaborate effectively with global stakeholders in a fast-paced, regulated environment.

Role Details

• Position Title: Senior ServiceNow Developer
• Employment Type: Full-time (40 hours per week)
• Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM
• Holiday Schedule: United States holidays
• Contract Duration: 12 months (estimated)
• Start Date: ASAP
• Language Requirement: Advanced English
• Education: Bachelor’s degree in Computer Science, Engineering, or a related discipline
• Professional Experience: Minimum of 7 years of relevant experience

Key Responsibilities

• Lead the design, development, and implementation of ServiceNow applications, modules, and workflows in alignment with business and IT objectives.
• Develop and maintain custom ServiceNow components, including:
• Business Rules
• UI Policies
• UI Scripts
• Client Scripts
• Notifications
• Design and support integrations using REST and SOAP APIs to ensure seamless interoperability with external systems.
• Configure, enhance, and maintain core ServiceNow modules, including:
• Incident Management
• Problem Management
• Change Management
• Service Catalog
• Ensure all implementations comply with internal security standards, governance policies, and ITIL best practices.
• Plan and execute platform upgrades while ensuring system stability, performance, and scalability.
• Partner with ITSM process owners and business stakeholders to gather requirements and translate them into clear technical specifications.
• Provide advanced technical support, troubleshooting, and root-cause analysis for ServiceNow-related issues.
• Collaborate with cross-functional and geographically distributed teams to ensure timely and successful project delivery.

Required / Preferred ServiceNow Certifications

• Certified Technical Architect (CTA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) in:
• Cloud Provisioning
• Discovery
• Event Management
• Service Mapping
• Micro-Certifications (Preferred):
• Flow Designer
• IntegrationHub
• App Engine Studio
• Predictive Intelligence

Professional Profile

• Demonstrated experience delivering complex ServiceNow implementations in large-scale or enterprise environments.
• Strong communication skills with the ability to engage effectively with technical and non-technical stakeholders.
• Proven ability to work independently while maintaining a high level of accountability and ownership.
• Experience operating in international, distributed teams and supporting US-based business operations.