Customer Care Agent - German Speaker

Do you enjoy helping people and want to be a part of unforgettable travel experiences? Our Customer Care team in Palma is growing, and we are looking for proactive individuals who thrive in a dynamic and international environment. In this role, you will be the first point of contact for our travelers when they need support during their stay in one of our destinations across Spain, providing quick and effective solutions over the phone.

Main responsibilities

• Handling inbound calls from tourists and agencies with a solution-oriented mindset
• Assisting with hotel reservations and service-related queries
• Confirming transfer schedules
• Supporting customers with incidents (lost items, changes, special requests, etc.)
• Managing emergencies with professionalism and empathy
• Providing accurate and helpful information

Requirements:

• Minimum experience of one year in a similar position.
• Customer service oriented.
• Fluent English and Spanish, writing and speaking.
• Intermediate level of German. Other languages will be valued.
• Flexible working schedule. Available to work night shifts.
• Office Package knowledge.