Clinical Coordinator

The Clinical Coordinator acts as a vital link between patients, internal stakeholders, and thehospital team (SOS) within a virtual healthcare environment.

Key responsibilities include:● Providing counselling and guidance to patients throughout their treatment journey.● Validating prescriptions, facilitating immediate or emergency admissions, and raising redflags to relevant stakeholders.● Coordinating admission confirmations and supporting a smooth recovery process.● Delivering comprehensive patient support from pre-operative preparation topost-discharge follow-up.● Conducting structured follow-up calls to monitor patient progress and address concerns.● Offering clinical guidance to the IS team for accurate case handling and query resolution.Key Responsibilities:1. Patient Coordination & Counselling● Connect with patients virtually to assess clinical status and guide them throughtreatment.● Conduct pre-op, post-op, and post-discharge calls.● Educate patients on medications, discharge instructions, and recovery.● Coordinate with doctors or the hospital medical team to resolve any clinical concerns.2. Admission & IPD Confirmation● Verify and confirm admissions post confirmation from relevant stakeholders.● Connect and document same-day OPD to IPD.● Coordinate with Care Buddies and internal teams for approvals and follow-ups.● Escalate high-risk or urgent cases to relevant stakeholders.3. Prescription Validation & Compliance● Review and validate prescriptions for accuracy and completeness.● Ensure timely validation of prescriptions as per TAT.● Report deviations or incomplete prescriptions promptly.4. Post-Operative / Discharge & Follow-Up Management● Conduct follow-up calls on Day 1, post-surgery/discharge.● Monitor recovery, address concerns, and escalate clinical issues.● Document patient interactions accurately in LSQ / Email as per requirement.5. Communication & Collaboration● Liaise with Team, Care Buddies, CST Team, FinOps and Hospital Teams (SOS) forsmooth patient experience.● Ensure timely updates via email or system logs.● Participate in huddles, review meetings, and feedback discussions for processimprovement.Skills & Competencies:● Strong clinical knowledge and patient-handling skills.● Excellent communication, empathy, and counselling abilities.● Good understanding of workflow processes.● Proficiency in data entry, documentation, and relevant systems tools.● Ability to prioritize patient cases efficiently.Qualifications:● <B.Sc> Nursing / GNM / BDS /.● Minimum 1–3 years of experience in hospital operations, clinical coordination, patientcounselling, or telehealth services.● Prior experience in healthcare process management is preferred.Key Performance Indicators (KPIs):● Timely completion of all validation and follow-up calls.● Accuracy of documentation and tagging.● Patient satisfaction and feedback scores.● Adherence to SOPs and escalation timelines.● Reduction in pending or delayed prescription validations.