Assistant Resort Manager

WE ARE PET PEOPLE!
At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy
complimentary Pet Day Camp and Boarding
, as well as discounts on grooming and veterinary care at all of our locations and clinics.
We are currently looking for a
n
Assistant
Manager
to
join the team at our
Lake Norman
resort in Huntsville, North Carolina near the Charlotte Area!
The
Assistant Manager
will
oversee day-to-day operations of
the resort and
s
taff
, as well as providing direct
support
to the Resort Manager
on a variety of management needs.
ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:
Overseeing
daily operation
s
of the
r
esort by maintaining standards of conduct, cleanliness
,
and
safety
Managing resor
t labor
,
which may
includ
e
but not
be
limited to
creating
and posting
staff
schedules,
reviewing and approving timecards, and controlling labor hours to align with business needs
C
ommunicating
recruitment
needs
to
operations management and HR
,
and
interviewing
,
hiring
and onboarding
new
resort employees
Supervising, training
and coaching
team
members
on company standards, policies and
procedures, while also identifying high performers
and developing them for growth
with
in the company
Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a
safe, clean, fun
atmosphere
Fostering open communication throughout
the
resort,
including with
regional and corporate teams
,
regarding resort operations
,
as well as
partnering with regional maintenance crew on any building issues
Supporting new and current team members with completion of required courses and
other
training
Documenting and delivering employee corrective actions and terminations, when necessary
Maintaining
appropriate inventory of supplies
, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
Maintaining excellent customer service metrics such as Net Promoter Score
(NPS
) and reviews on Google and other social media sites
Speaking
with customers if they have concerns, questions or complaints
, maintaining a high level of professionalism, care and concern
Developing methods and procedures to increase sales
,
promote new business
, retain current customer base, and attract new customers
Performing
resort
opening and/or closing duties
,
and other tasks as assigned
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to week
Working onsite at the resort at least 3-4 weekend days per month and on holidays
QUALIFICATIONS TO BE AN ASSISTANT MANAGER:
1-2 of experience in a supervisory or management role
High school diploma required
(college
degree preferred)
Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
Ability to resolve
conflict
, establish and build relationships, and successfully engage with customers
Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
Ability to develop and train staff, utilizing skills of staff most appropriately
Prior leadership experience in retail, restaurant, hospitality operations or similar
Previous experience in animal care or related field is preferred
Basic skills with common computer software, including Microsoft Office Suite
Comfortable being around dogs of all sizes and physically able to lift up to 60
lbs
Comfortable working in front of house and back of house roles within the resort
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver’s license and working motor vehicle
Check out our
Perks & Benefits
!
Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) with company match
Health
(with company-funded HSA option)
, Dental and Vision Insurance
We also offer several career development paths for resort team members, including our management training program, “Unleashed Leadership Academy,” our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog
Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!
ABOUT PET PARADISE
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family
member
the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in
ten
states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientati
on or National Origin