Assistant Resort Manager

WE ARE PET PEOPLE!

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy

complimentary Pet Day Camp and Boarding

, as well as discounts on grooming and veterinary care at all of our locations and clinics.

We are currently looking for a

n

Assistant

Manager

to

join the team at our

Lake Norman

resort in Huntsville, North Carolina near the Charlotte Area!

The

Assistant Manager

• will
• oversee day-to-day operations of
• the resort and
• s
• taff
• , as well as providing direct
• support

to the Resort Manager

on a variety of management needs.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE

Overseeing

• daily operation
• s

of the

• r
• esort by maintaining standards of conduct, cleanliness

,

and

• safety
• Managing resor
• t labor

,

• which may
• includ
• e
• but not
• be
• limited to
• creating
• and posting
• staff
• schedules,
• reviewing and approving timecards, and controlling labor hours to align with business needs

C

• ommunicating
• recruitment
• needs

to

operations management and HR

,

and

interviewing

,

• hiring
• and onboarding
• new
• resort employees
• Supervising, training
• and coaching
• team
• members
• on company standards, policies and
• procedures, while also identifying high performers
• and developing them for growth

with

• in the company
• Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a
• safe, clean, fun
• atmosphere
• Fostering open communication throughout

the

• resort,
• including with
• regional and corporate teams

,

regarding resort operations

,

• as well as
• partnering with regional maintenance crew on any building issues
• Supporting new and current team members with completion of required courses and
• other
• training
• Documenting and delivering employee corrective actions and terminations, when necessary

Maintaining

• appropriate inventory of supplies
• , performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
• Maintaining excellent customer service metrics such as Net Promoter Score

(NPS

) and reviews on Google and other social media sites

Speaking

• with customers if they have concerns, questions or complaints
• , maintaining a high level of professionalism, care and concern
• Developing methods and procedures to increase sales

,

• promote new business
• , retain current customer base, and attract new customers

Performing

• resort
• opening and/or closing duties

,

• and other tasks as assigned
• Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to week
• Working onsite at the resort at least 3-4 weekend days per month and on holidays

QUALIFICATIONS TO BE AN ASSISTANT MANAGER

• 1-2 of experience in a supervisory or management role
• High school diploma required
• (college
• degree preferred)
• Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
• Ability to resolve
• conflict
• , establish and build relationships, and successfully engage with customers
• Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
• Ability to develop and train staff, utilizing skills of staff most appropriately
• Prior leadership experience in retail, restaurant, hospitality operations or similar
• Previous experience in animal care or related field is preferred
• Basic skills with common computer software, including Microsoft Office Suite
• Comfortable being around dogs of all sizes and physically able to lift up to 60
• lbs
• Comfortable working in front of house and back of house roles within the resort
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and working motor vehicle
• Check out our

Perks & Benefits

• !
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with company match

Health

(with company-funded HSA option)

, Dental and Vision Insurance

We also offer several career development paths for resort team members, including our management training program, “Unleashed Leadership Academy,” our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog

Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!

ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family

member

the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in

ten

states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientati

on or National Origin