Patient Access Manager

Responsibilities:

• Manage the patient access department and oversee daily operations
• Ensure efficient patient registration and check-in processes
• Train and supervise staff members on front desk procedures and customer service
• Maintain accurate and up-to-date patient records and information
• Coordinate with medical staff to schedule appointments and procedures
• Handle patient inquiries, complaints, and concerns in a professional manner
• Collaborate with insurance companies to verify coverage and obtain authorizations
• Implement and enforce policies and procedures to ensure compliance with HIPAA regulations
• Monitor department performance metrics and implement improvements as needed

Requirements:

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Proven experience in a similar role, preferably in a healthcare setting
• Strong knowledge of medical terminology and office management systems (e.g., Eaglesoft, eClinicalWorks)
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with medical billing processes and insurance verification

Note:
This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet the needs of the organization.
Job Type:
Full-time
Pay:
From $20.00 per hour
Expected hours:
No less than 40 per week

Benefits:

401(k)
401(k) matching
AD&D insurance
Bereavement leave
Dental insurance
Dependent health insurance coverage
Disability insurance
Employee discount
Financial planning services
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid jury duty
Paid orientation
Paid time off
Retirement plan
Vision insurance
Healthcare setting:
Hospital
Medical specialties:
Surgery
Schedule:
Monday to Friday
Application Question(s):
Years of relevant experience (registration, patient scheduling, customer service, billing, or coding)?
Education:
High school or equivalent (Required)
Experience:
Hospital: 1 year (Required)
Work Location:
In person