Patient Access Manager

Responsibilities

• Manage the patient access department and oversee daily operations
• Ensure efficient patient registration and check-in processes
• Train and supervise staff members on front desk procedures and customer service
• Maintain accurate and up-to-date patient records and information
• Coordinate with medical staff to schedule appointments and procedures
• Handle patient inquiries, complaints, and concerns in a professional manner
• Collaborate with insurance companies to verify coverage and obtain authorizations
• Implement and enforce policies and procedures to ensure compliance with HIPAA regulations
• Monitor department performance metrics and implement improvements as needed

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Proven experience in a similar role, preferably in a healthcare setting
• Strong knowledge of medical terminology and office management systems (e.g., Eaglesoft, eClinicalWorks)
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with medical billing processes and insurance verification

Note

This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet the needs of the organization.

Job Type

Full-time

Pay

From $20.00 per hour

Expected hours

No less than 40 per week

Benefits

401(k)

• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee discount
• Financial planning services
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting

Hospital

Medical specialties

Surgery

Schedule

Monday to Friday

Application Question(s)

Years of relevant experience (registration, patient scheduling, customer service, billing, or coding)?

Education

High school or equivalent (Required)

Experience

Hospital: 1 year (Required)

Work Location

In person