Leasing Manager

Leasing Manager University City Housing is seeking an energetic and driven Leasing Manager to join our team at Salem Harbour , an 800-unit apartment community in Bensalem, PA. This is an exciting opportunity for a motivated professional who is passionate about creating exceptional resident experiences, driving leasing success, and leading a high-performing team. In this role, you will be actively engaged throughout the community, building relationships with prospective and current residents, conducting property walks, and coaching a team dedicated to outstanding customer service. The ideal candidate is organized, goal-oriented, and committed to achieving excellence in both sales performance and resident satisfaction while making a meaningful impact on the community’s continued success. Leasing Manager Responsibilities include, but are not limited to, the following: Meet or exceed occupancy targets and maintain desired occupancy through proactive leasing strategies. Complete weekly leasing/traffic reports to monitor competitive positioning and evaluate the effectiveness. Lead, supervise, and coach leasing consultants to achieve leasing goals. Build a strong, high-performing team through training in sales techniques, customer service, and product knowledge. Execute professional follow-up communications and leasing activities; track prospect activity, and ensure lease applications are processed timely. Maintain accuracy and organization in leasing files, reports, and administrative documentation. Address resident concerns promptly and professionally, escalating when necessary; maintain high resident satisfaction through effective communication; and ensure incoming residents receive a five-star move-in experience in coordination with maintenance. Follow-up with maintenance on unit inspections prior to move-in. Coordinate with Maintenance Coordinator and Property Manager as needed. Support daily property operations to ensure efficient on-site activities, adherence to company policies, and timely reporting of property issues that may impact leasing success. Other duties as assigned. Ideal Candidate Profile: Bachelor’s Degree from an accredited college or university preferred; relevant experience may be considered in lieu of a degree. Valid driver's license and reliable vehicle required. Technically proficient in Microsoft Office Suite and property management software (Entrata preferred). Flexible availability, including evenings and weekends Stable, progressive work history with 3+ years experience in leasing or property management preferred. Experience motivating and developing a leasing team. Forward-thinking problem solver who thrives on meeting goals and delivering positive outcomes for the property and team. Capable of handling multiple priorities in a fast-paced, high-volume environment. Exhibits a professional demeanor; communicating effectively, both verbally and in writing, with residents and prospective residents. Our Comprehensive Benefits Package for Full-Time Employees Includes: • Opportunities for professional and personal development and career growth • Competitive Salary • Comprehensive Health Insurance - Medical, Dental, Vision • Medical & Dependent Care Flexible Spending Accounts (FSA) • Retirement plan – 401(k) with up to 4% employer match • Paid Time Off (vacation, sick, 9 holidays, 2 floating holidays) • Employer-paid Short-term Disability • Voluntary Long-term Disability • Voluntary Life Insurance • Voluntary Hospital Indemnity Insurance • Employee Assistance Program (EAP) • Annual Awards & Recognition • Company Paid Certifications & Licensing • Employee Referral Program • Apartment Discount Available Link to our real estate portfolio: <www.uchcareers.com/our-properties>