Call Center Agent

Job Title: Customer Care Representative Responsibilities:
 Be customer obsessed.
 Manage each contact interaction with our customers’ satisfaction as your number one priority.
 Identify customers’ needs, clarify information, research every issue and provide solutions.
 Inform customer by explaining procedures; answering questions; providing information.
 Deliver on commitments, do what you say you will do.
 Resolve the customer issue same day, at most within 24 hours.
 Always provide correct information to the customer. Listen carefully to understand the true customer question.
 Interact with customer by asking probing questions to identify customer needs and properly solution Requirements:
 High School diploma or equivalent required.
 Passion for delivering a stand-out customer experience.
 Excellent verbal and written communication skills.
 Utilize various online systems to satisfy customer concerns
 English proficiency B2 – C1
 Ability to ask probing questions and problem resolution skills.
 Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
 Ability to follow instructions for specific customer resolutions tasks.
 Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
 Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
 Ability to read, write, speak and understand the English language in a business environment.
 Experience in a call center industry preferred.
 Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
 Ability to work in multiple online systems at once