Call Center Agent

Job Title: Customer Care Representative Responsibilities

•  Be customer obsessed.
•  Manage each contact interaction with our customers’ satisfaction as your number one priority.
•  Identify customers’ needs, clarify information, research every issue and provide solutions.
•  Inform customer by explaining procedures; answering questions; providing information.
•  Deliver on commitments, do what you say you will do.
•  Resolve the customer issue same day, at most within 24 hours.
•  Always provide correct information to the customer. Listen carefully to understand the true customer question.

 Interact with customer by asking probing questions to identify customer needs and properly solution Requirements

•  High School diploma or equivalent required.
•  Passion for delivering a stand-out customer experience.
•  Excellent verbal and written communication skills.
•  Utilize various online systems to satisfy customer concerns
•  English proficiency B2 – C1
•  Ability to ask probing questions and problem resolution skills.
•  Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
•  Ability to follow instructions for specific customer resolutions tasks.
•  Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
•  Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
•  Ability to read, write, speak and understand the English language in a business environment.
•  Experience in a call center industry preferred.
•  Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
•  Ability to work in multiple online systems at once