Service Desk Engineer

Your mission

Technical Capability

Assisting with network installations (RJ11, COAX, CAT, Fibre), cabling, and installation of phone equipment

Support Methods

Telephone, Email and Remote Troubleshooting support to our customers. Remote Configuration of phone and network devices

Remote Repairs

: Repair and maintenance of phone and network devices

Contractor Management

Working with and scheduling external contractors and service providers

Logistics

Organisation of the logistics of new or defective phone or network components

Service Management

ServiceNow/Jira Ticket handling, compiling technical information for maintenance, repairs and creating procedures and workflows

Custom In House Software

Must be willing to learn new software and support our customers through telephone, email or on rare occasion in person visits.

International Cooperation

Frequent interaction with Telio Group’s international teams

Your profile

Software or IT industry experience

: Successfully completed technical training as a phone, cabling or IT technician or comparable technical training with professional experience in the field of phones, cabling or IT.

Network Technology

Desirably, initial industry experience in one of the following areas: CAT5/6, Fibre, Telephone Cables, Cisco Networking, communication, and network technology or similar (Windows Server etc)

Office

Knowledge of common Microsoft Office applications

Agile or fast-paced environments

Experience working in agile development environments where software evolves frequently and training must adapt quickly.

Security

The selection process will include background screenings, including criminal history checks, and you will have to undergo additional security screening by our customers security teams.

Personality

Willingness to travel and assemble/repair devices at times. High willingness to learn, a self-reliant way of working. Efficient work organisation and time management. Customer-oriented work and professional appearance.

Location: Perth, Australia

• Why us?
• Professional challenges, inspiring, diverse tasks
• Learning path on new technologies
• Multicultural environment
• Flexible working hours and home office days
• Relaxed atmosphere, steady, supportive international team