Technical Customer Support with German

The Technical Support Specialist will join a dynamic customer experience team and become an integral part of the company's day-to-day operations. The role will provide technical assistance and troubleshooting support to German-speaking customers, ensuring a high level of service and customer satisfaction. Role description: Handle customer inquiries via phone calls; Provide accurate technical information regarding products; Troubleshoot customer issues and offer clear, effective solutions; Escalate complex cases when necessary, following internal procedures; Document interactions accurately in CRM systems; Meet quality, productivity, and customer satisfaction targets; Maintain a customer-focused, empathetic, and professional communication style. Qualifications: Fluent in German (spoken and written) – C1 level; Strong communication and problem-solving skills; Customer-oriented mindset with attention to detail; Ability to work independently and manage multiple tasks; Basic computer skills and familiarity with digital tools; Previous experience in customer support or a contact center is an advantage, but not mandatory.