French Speaking Customer Support-24*7- Albania

Key Responsibilities: Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services Coordinate and process offline requests in a timely and efficient manner Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions Demonstrate creative thinking and a results-oriented mindset, especially when handling complex cases involving multiple stakeholders Operate multiple online systems simultaneously while delivering high-quality service Take full responsibility for resolving operational and administrative cases from A to Z Job Qualifications: Service oriented persona with high communication skills, fluent in English and French. Independent, self-motivated, patience, and goal-oriented work style, solving problems Can control and lead multiple tasks, activating all resources to efficiency solve cases Experience working B2B with travel agents/ business professional is a big plus! Ability to adapt quickly to new technologies, products/system, and company procedures Working Schedule: This role operates on a 24/7 shift rotation. Working hours may include the following shifts: 08:00–17:00 09:00–18:00 10:00–19:00 11:00–20:00 12:00–21:00 13:00–21:00 14:00–22:00 16:00–01:00 23:00–08:00 Flexibility to work across different shifts, including evenings and overnight shifts, is required.