Customer Support, Israel

<TBO.COM>, an international award-winning travel tech company, is looking for an Operations Specialist to join our Israel Operations team **Please apply only if you are fluent in both Hebrew and English. Job Responsibilities · Handle operational support for hotels, flights, transfers, car rentals, and other travel services. · Manage non-urgent and urgent, last-minute, and on-spot booking issues while coordinating with suppliers, hotels, and internal teams. · Support travel agents via calls and emails, including special requests and reservation assistance. · Negotiate and coordinate resolutions with sources to achieve the best client outcome. · Manage multiple systems simultaneously and resolve cases from start to finish with ownership and attention to details. Job Qualifications · Strong customer service, communication, and interpersonal skills. · Problem-solving mindset with the ability to work independently and under pressure. · Organized, adaptable, and able to multitask in a fast-paced environment. · Team player with a proactive and responsible approach. · Experience in B2B travel operations or working with travel agents - is an advantage. What We Offer · A dynamic, innovative, and positive working environment ,our office is based in Ramat Gan · Flexible shift-based working hours according to operational needs · Good compensation and benefits package for suitable candidates