Quality Assurance Manager

Job Overview
We are seeking an experienced
Quality Assurance Manager
to lead and maintain a robust quality management system within a manufacturing environment. This role is responsible for ensuring compliance with industry standards, improving product quality, and driving continuous improvement initiatives across the plant.
You’ll work cross-functionally with production, engineering, and customers to ensure all quality expectations and specifications are met or exceeded.
Pay will be based off of experience.

Key Responsibilities

Develop, implement, and maintain the Quality Management System (QMS) in compliance with ISO standards
Lead all internal and external audits, including third-party and customer audits
Monitor customer scorecards and drive continuous improvement initiatives
Collaborate with engineering and production teams to resolve quality and manufacturing issues
Establish and track quality objectives, KPIs, and performance metrics
Investigate and resolve product quality issues; has authority to stop production if critical standards are not met
Supervise and develop Quality Department staff, including lab personnel
Evaluate supplier quality and conduct vendor visits as needed
Ensure compliance with applicable industry standards and specifications
Train plant personnel on quality procedures, testing methods, and equipment
Act as the primary point of contact for customers regarding quality concerns

Qualifications

Bachelor’s degree in a related field (Engineering, Quality, or similar)
10+ years of Quality Assurance experience
1–3+ years of leadership or management experience
Background in manufacturing environments required
Strong knowledge of ISO standards and audit processes
Experience with industry specifications such as:
ATPD 2352
ANSI Z26.1
MIL-STD 2073, 129, 130, 53072 (preferred)
Excellent communication and leadership skills
Ability to influence teams and drive quality culture across all levels
Work Environment & Physical Requirements
Regular time spent on the production floor
Standing, walking, bending, and lifting moderately heavy equipment as needed
EQUAL OPPORTUNITY EMPLOYER:
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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