Entry Level Customer Service WFH

About Us

We are proud to be the only supplemental benefits organization operating under a 100% union label. For more than six decades, we’ve partnered with over 40,000 unions and associations across North America and internationally — delivering dependable supplemental and permanent benefit programs to the hardworking families who keep our communities strong.

Our purpose is clear: to protect, educate, and serve members with coverage they can trust for the long term. Every benefit we provide is designed to support financial stability, security, and lasting peace of mind for working families.

What You’ll Do

You’ll connect directly with union members who have requested information about their available benefits. Your focus will be on providing clarity, answering questions, and guiding families through their options so they feel confident in their decisions.

Key responsibilities include

• Managing inbound and outbound communication with union members
• Scheduling and conducting virtual or phone consultations
• Presenting benefit programs in a clear, professional, and engaging way
• Completing digital applications and documentation accurately
• Upholding compliance standards and quality control expectations
• Participating in ongoing training, mentorship, and leadership development programs

What We’re Looking For

• Strong communication and interpersonal abilities
• A professional, positive, and service-oriented mindset
• Excellent relationship-building skills
• Organized, reliable, and self-driven work habits
• Comfortable using computers, virtual meeting platforms, and digital tools
• Customer service or sales experience is beneficial, but not required
• Must be legally authorized to work in the United States or Canada

What You’ll Receive

Comprehensive Benefits Package

– Health, dental, and life coverage available

Fully Remote Opportunity

– Work from home with flexibility

Flexible Scheduling

– Build a routine that supports your lifestyle

Consistent Compensation

– Weekly pay plus monthly performance bonuses

Recognition & Travel Rewards

– Qualify for all-expenses-paid trips to destinations such as the Bahamas, Cancun, and Las Vegas