Bilingual Medical Receptionist (Insurance Verification)

Employment Type

Full-Time (40 hours/week)

Shift

EST/CST

About the Role

Our client is a growing U.S.-based healthcare practice seeking a detail-oriented, highly organized

Medical Receptionist ( Insurance Verification & Front Desk Virtual Assistant)

In this role, you will be the backbone of our front-desk operations. Your primary focus will be navigating the complexities of the U.S. health insurance system—independently verifying benefits, interpreting coverage, checking authorizations, and clearly explaining financial responsibilities to patients. If you are a proactive communicator who thrives in a fast-paced clinical support role, we want to hear from you!

Key Responsibilities

1. Insurance Verification & Authorization

Verify Eligibility

Check and confirm patient insurance eligibility and benefits prior to scheduled appointments.

Explain Coverage

Clearly break down complex insurance terms (deductibles, copays, coinsurance, and out-of-pocket maximums) for patients.

Prior Authorizations

Review, submit, and confirm authorization requirements to prevent claim denials.

Specialty Claims

Process and manage specialized cases, including Medicare, Workers' Compensation, and No-Fault Motor Vehicle Accident (MVA) claims.

1. Front Desk & Patient Administration

Patient Scheduling

Efficiently manage the clinic calendar, scheduling new and returning patient appointments.

EHR Management

Input, update, and maintain highly accurate patient records and insurance documentation within our Electronic Health Record (EHR) system.

Team Collaboration

Work closely with our clinical team to ensure seamless patient onboarding and accurate billing coordination.

Required Qualifications & Experience

U.S. Healthcare Experience

Minimum of 1–2 years of experience working directly with a U.S. doctor’s office, physical therapy clinic, or chiropractic facility.

Insurance Expertise

Deep, working knowledge of U.S. medical insurance terminology, including deductibles, copays, coinsurance, out-of-pocket limits, and prior authorization workflows.

Specialty Case Knowledge

Direct experience handling Medicare, Workers' Compensation, and No-Fault/MVA cases.

EHR Familiarity

Experience working with EHR/EMR platforms.

Experience with

Comprise Health

• is highly preferred
• , but a strong willingness and ability to learn the system quickly is required.

Communication Skills

Exceptional English communication skills (both written and verbal) with a warm, professional, and empathetic tone when speaking to patients.

Attention to Detail

Meticulous accuracy in data entry and patient record-keeping to minimize billing and scheduling errors.

Technical & Home Office Requirements

Reliable Internet

High-speed, stable internet connection (with a backup power/internet solution preferred).

Workspace

A quiet, dedicated home office space free from background noise.

Equipment

A modern, reliable computer/laptop and a high-quality USB headset with noise-canceling capabilities.

What We Offer

• Consistent, stable full-time hours.
• A supportive, collaborative team environment.
• Weekly/bi-weekly payouts
• Opportunity to grow and develop your career in U.S. healthcare administration.