Quality Assurance Intern (QC Telemarketing) - Sparks English

Location: Kebayoran Lama, South Jakarta

Job Description

• Collect and review chat samples from Telemarketing Agents on a regular basis for quality monitoring purposes.
• Evaluate agent interactions based on established Quality Assurance standards and assessment criteria.
• Ensure agents follow the approved scripts, SOPs, and communication standards.
• Identify errors, quality gaps, and areas for improvement in agent-customer interactions.
• Document QA evaluation results and provide constructive feedback based on monitoring findings.
• Assist in compiling and analyzing QA results to identify trends and recurring issues.
• Collaborate with relevant teams to support improvements in Telemarketing Agent performance and service quality.
• Assist with other Quality Assurance-related tasks and improvement projects as needed.

Requirement

• Final-year students or fresh graduates are welcome to apply.
• Interest in Quality Assurance, Customer Experience, Telemarketing, or Operations is a plus.
• No prior work experience is required; internship, organizational, or part-time experience is a plus.
• Strong attention to detail and a high level of accuracy.
• Good analytical skills with the ability to assess interactions objectively.
• Good written and verbal communication skills.
• Proficient in Microsoft Excel or Google Sheets; basic data analysis skills are a plus.
• Able to work independently as well as collaboratively in a team.
• Good time management skills and comfortable working with targets.