LATAM - Anti Piracy Engagement Specialist at Ruvixx

About The Role

⚡ ROLE SNAPSHOT
Role:
Customer Engagement Specialist (Software Compliance).
Location:
100% Remote (LATAM).
Type:
Full-Time Contractor (starts with a 3-month trial).
Pay:
$800 USD Base + up to $200 USD Bonus per month.
Top Requirements:
Fluent English, own laptop (BYOD), and great communication skills.
👋 HELLO, WE ARE RUVIXX
Are you looking for a remote career where you can learn real skills in negotiation and data analysis?
We are on a mission to protect intellectual property and help businesses across Latin America use software ethically. We aren’t just a compliance team; we are partners to global software providers, helping them ensure their hard work is protected. We are looking for a
Customer Engagement Specialist
to join our team.
WHY THIS ROLE MATTERS
You will be the bridge between software providers and businesses. This isn’t a standard support role—it’s about research, communication, and finding solutions. You’ll help us manage anti-piracy efforts and ensure companies are compliant with their licenses.
✨ WHY YOU’LL LOVE WORKING WITH US
100% Remote:
Work from the comfort of your home.
Real Growth:
We don’t just want you to work; we want you to learn. You’ll gain experience in international business strategy and CRM management.
Clear Path:
We start with a 3-month trial to make sure we’re a good fit for each other, with the goal of moving to a long-term contract.
💰 LET’S TALK NUMBERS (COMPENSATION)
We believe in transparency. Here is the financial breakdown for this full-time contractor role:
Base Salary:
$800 USD / Month (Fixed).
Performance Bonus:
Up to $200 USD / Month.
Target Earnings:
$1,000 USD / Month.
✅ WHAT YOU WILL BE DOING
Leading Conversations:
You’ll handle communications regarding software licensing and compliance cases via email, phone, and video.
Digging into Data:
You’ll review case details, analyze the situation, and keep our CRM organized and up to date.
Finding Solutions:
You will manage leads and use your negotiation skills to resolve compliance issues effectively.
Sharing Knowledge:
You’ll help us document processes and create reports to make the team stronger.
🎯 IS THIS YOU? (REQUIREMENTS)
Experience:
You have at least 1 year of experience in customer service, sales, or compliance.
Location:
You are currently living in LATAM.
Language:
You have
excellent English skills
(both written and spoken). You’ll be communicating with international partners, so fluency is key.
Tech Stack:
You are comfortable using Excel/Google Sheets and learning new CRM software.
Equipment (BYOD):
As this is a contractor role, you must have your own reliable laptop/computer, a headset for calls, and a stable internet connection.
Personality:
You are self-motivated, organized, and happy working independently in a remote environment.
⭐ BONUS POINTS IF:
You have experience with software licensing or anti-piracy.
You’ve worked in a B2B environment in Latin America before.