Technical Support & Quality Specialist

Your mission

Are you passionate about technology with a purpose? Want to make a meaningful impact on people's health? Want to work in an AI-native company? At Relu, we're growing - and we're looking for a

Technical Support & Quality Specialist

to own our

Support & Release Quality

.

You will

Facilitate Onboarding: Set up and manage our "Relu Academy", a learning corner on our platform that shows customers everything Relu can do, kept alive through continuous updates to our knowledge base, the AI bot, and our tutorial videos

Boost Support: Manage all tickets from customers and set up a system for doing so. This includes automating as many recurring questions as possible by building and maintaining the Knowledge Base

,

• which our AI uses to answer them. Identify recurring / important problems and work with the right team member to fix them, and keep these customers in the loop throughout.
• Guarantee Quality: Test new and existing features before every release, so nothing breaks, and you're not left drowning in tickets afterward
• Your profile

What you should bring to the team

We're open to two different backgrounds for this role — the common thread is you're tech-savvy, endlessly curious, and take real ownership:
Profile 1 — Dental domain expert, tech-curious
Dental technician training, or hands-on employment in a dental lab
Some direct experience communicating with customers or clients (support, sales, patient-facing, or similar)
Deep intuition for what makes a dental design clinically and technically sound
Curious about AI and software, and quick to pick up new tools even without a technical background
Profile 2 — Technical builder, dental-curious
A Master's degree in a technical or business-technical field (e.g., Computer Science, Software Engineering, Data Science/AI, Business Engineering, Information Systems)
Clear evidence of hands-on technical ability: automations, scripts, or tooling you've built and some exposure to customer service
Comfortable setting up automations, small data pipelines, and internal tooling
Genuinely interested in direct customer contact and support work, not just building behind the scenes
Willing to learn the dental lab space and the specifics of dental design from the ground up

The 'Nice-to-haves'

• Knowledge of what a good dental appliance design, e.g. night guard, crown or orthodontic model looks like
• Experience with no-code/automation tools or chatbot platforms
• Familiarity with tuning, training, and guardrailing AI chatbots
• Experience with support/ticketing tools and knowledge base platforms
• Basic video editing skills

How you work

• Tech-savvy: a quick learner, happy to use AI tools for automation
• Proactive: you fix the underlying problem, not just the ticket in front of you
• Detail-obsessed: when you test a release, nothing slips past you
• Ownership-driven: you'd rather build the fix than file it and wait for someone else
• Adaptable: equally comfortable answering a customer and regression-testing a release in the same day
• Our Tech Stack = Your Tech Stack

Sales & Business

Slack, Notion, Linear, HubSpot Service Hub, Claude

Product (for Profile 2)

: python

Practical Requirements / Eligibility

• Fluent in English (written and spoken)
• Valid work authorization in Belgium
• Able to work from our Leuven office at least 3 days per week
• Why us?
• A mission that matters: we're improving dental care and making higher-quality dentistry accessible to everyone, globally
• A driven and collaborative team that believes in making work fun
• A sunny office with a stunning view over Leuven, plus walks to the park and coffees by the Vaartkom
• Fun team culture: after-works, regular sports sessions, hackathons, retreats
• Opportunity to grow into broader roles as the company — and you — scale