Service Coordinator

Open Vacancy: This role is a current, active position and we are accepting applications.

Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact. They are currently seeking to hire 2 Service Coordinators.

As a Service Coordinator, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.

Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!

Schedule: Sunday to Thursday or Tuesday through Saturday

What We Offer

• Group Health Insurance,
• Vision, and Dental
• RSP Plan with 4% company match
• Generous PTO Program
• Bonus Program
• Tuition Reimbursement
• A meaningful career in a vital industry
• Opportunity for growth within the company
• On-call responsibilities earn $80 per night

Key Responsibilities

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Maintain schedules, fostering quality matches and strong relationships
• Monitor, mediate, and log activities in our software system
• Ensure accurate client and Caregiver records
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
• Perform caregiving in emergencies if on-call

Qualifications

• High integrityExcellent customer service skills and eagerness to learn
• Strong organizational and typing skills (60 WPM preferred)
• Ability to excel in a fast-paced, team-oriented environment
• Adaptable and able to act with urgency
• Enjoys a sense of humor
• Completes criminal background, MVR, drug screen, and reference checks
• Passion for working with the aging population is preferred
• Familiarity with Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite