Head of Cloud, Platforms & Security

Role Overview
The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations.
This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone.
The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.

Key Responsibilities

Platform Reliability & Resilience
Own end-to-end
availability and performance
of all business-critical systems (POS, eCommerce, ERP, integrations, networks).
Define and enforce
SLOs/SLAs
for uptime, latency, and incident response.
Lead the design and implementation of
resilient architectures
(failover, redundancy, disaster recovery).
Establish proactive monitoring, observability, and incident management practices.
Cloud & Infrastructure Strategy
Own and evolve the
cloud strategy (Azure-first)
, ensuring scalability, cost optimization, and security.
Drive adoption of
platform engineering principles
(self-service infrastructure, standardized environments).
Modernize infrastructure toward
API-driven, composable architecture
aligned with the Data Hub vision.
Continuously optimize
cloud spend vs performance
.
Network & Store Connectivity
Ensure
reliable, secure, and high-performance connectivity
across all retail stores, offices, and distribution environments.
Own vendor relationships for
ISP, SD-WAN, and network services
.
Minimize downtime through
redundant connectivity and intelligent failover
strategies.
Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.
Security & Risk Management
Lead enterprise-wide
cybersecurity strategy
, including identity, endpoint, network, and cloud security.
Ensure compliance with
audit requirements, and data protection standards
.
Drive continuous improvement in
threat detection, response, and employee security awareness
.
Partner with leadership to manage
risk posture and incident readiness
.
IT Operations & Vendor Management
Oversee IT operations including
service desk, infrastructure support, and managed services
.
Manage strategic vendors and partners to ensure
performance, accountability, and cost efficiency
.
Establish clear
KPIs and SLAs
across all external providers.
Drive a culture of
operational excellence and continuous improvement
.
Employee Experience & Support Excellence
Own the
end-user technology experience
across corporate and retail.
Drive improvements in:
CSAT (Customer Satisfaction)
Ticket resolution times and SLA compliance
Deliver modern, frictionless tools and support aligned with a
digital-first workplace
.
Elevate IT from a support function to a
product-oriented service organization
.
AI, Automation & Future-Ready Operations
Lead the adoption of
AI and automation
across IT operations (AIOps, self-healing systems, intelligent support).
Reduce manual effort through:
Automated provisioning and deployments
Intelligent incident management
AI-powered service desk capabilities
Build a
scalable operating model
that supports growth without linear cost increases.
Stay at the forefront of emerging technologies to continuously evolve the platform.
Key Success Metrics
System Availability / Uptime (%)
Mean Time to Detect (MTTD) & Resolve (MTTR)
Store connectivity uptime
CSAT (Employee Experience)
Ticket SLA compliance
Cloud cost efficiency (cost vs usage)
Security posture & audit outcomes
Automation rate / reduction in manual operations
Qualifications & Experience
Required
10–15+ years in
IT infrastructure, cloud, and security leadership roles
Proven experience managing
enterprise-scale cloud environments (Azure preferred)
Strong background in
networking and distributed retail environments
Deep expertise in
IT operations, incident management, and reliability engineering
Experience managing
third-party vendors and managed services at scale
Preferred
Experience in
retail, fashion, or omnichannel environments
Exposure to
modern composable architectures and Data Hub concepts
Familiarity with
AI-driven IT operations (AIOps) and automation platforms
Strong understanding of
identity (Entra ID), endpoint management, and Zero Trust security
Leadership Profile
Operates with a
product mindset
, not just service delivery
Balances
operational discipline with innovation
Data-driven decision maker with strong
execution rigor
Communicates effectively with
executive leadership and business stakeholders
Builds high-performing teams aligned with
future-ready capabilities
Why This Role Matters
This role is critical to enabling rag & bone’s transformation into a
data- and AI-led organization
. By building a
resilient, secure, and intelligent platform foundation
, the Senior Director will directly power innovation across commerce, supply chain, and customer experience.

Benefits

Paid Time Off
Clothing Allowance
Generous Employee Discount
Paid Parental Leave
Membership to Calm and access to other wellness benefits
Medical, dental, vision and ancillary benefits
401k
Our in office policy is in office, 4 days a week with 1 remote.
Salary:
The target salary for this role is $220,000 based on candidates’ experience and expectations.
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.