IT Help Desk

Responsibilities

• Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
• Routine maintenance of the HW and SW according to agreed plans.
• Perform minor software and minor hardware repairs.
• Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
• Maintain inventory of all IT equipment.
• Handle all documentation for hardware and software, maintenance and problem resolutions.
• Properly escalate unresolved queries to the next level of support or external consultant.
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Maintain network servers such as file servers, AD, Print server....etc
• Support LANs, WANs, network segments, Internet, and intranet systems.

Job Requirements

• BC. S in Computer Science or a related discipline
• Experience:5-10 Years’ experience
• Excellent usage of Google Suite
• Knowledge in active directory is a MUST
• Perfect English Language is a MUST
• Knowledge in networking (VPN, virtualization, and firewall) “Mandatory”
• Knowledge in switches and routers “Mandatory”
• Knowledge in servers and storage (Dell, HP, IBM …. etc)

Knowledge in VMware

CCNA & MCSE knowledge