Collections Agent

Key Responsibilities

• Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.
• Negotiate payment plans and secure timely settlements in line with company policies.
• Maintain accurate and updated records of all collection activities in the system.
• Provide clear explanations of account status, outstanding balances, and payment options.
• Coordinate with internal teams to resolve client disputes or issues.
• Meet individual and team collection targets on a monthly basis.
• Ensure compliance with lending and collection regulations.

Job Requirements

• Fluency in both English and Cebuano (verbal and written).
• Proven experience in collection, telemarketing, or customer service is an advantage.
• Good communication, negotiation, and persuasion skills.
• Ability to handle pressure, meet deadlines, and achieve targets.
• Basic computer skills (MS Office, CRM or collection systems).
• High level of integrity, professionalism, and empathy.
• At least high school diploma or vocational graduate.