Operations Engineer (Incident Manager)

We are looking for an experienced Operations Engineer (Incident Manager) to join our Product Technology department and strengthen our Incident Management capabilities across both online and land-based operations. In this role, you will coordinate and lead the response to service-impacting incidents, ensuring the right teams are engaged, communication flows effectively, and issues are resolved as quickly and efficiently as possible. You will work closely with Infrastructure, Development, Security, Database, Network, and Support teams, as well as external vendors and service providers, helping to maintain operational stability in a fast-paced and business-critical environment. ++++Does This Sound Like You?++++ You have experience in Incident Management, Technical Support, or IT Operations within a production environment You are comfortable coordinating teams during high-pressure or business-critical incidents You have experience with monitoring and ticketing tools such as New Relic, Kibana, Jira, or ServiceNow You have a structured and analytical mindset, with strong ownership and problem-solving skills You understand operational processes, service restoration practices, and stakeholder communication You have basic technical understanding of SQL, APIs, logs, and web applications You communicate clearly and remain calm under pressure in fast-paced environments