Customer Support Specialist (Spanish & Portuguese)

Noventiq (Noventiq Holdings PLC) is a premier global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital age, connecting them with top-tier IT vendors and delivering our own innovative services and proprietary solutions. Your Opportunity: Join a globally recognized organization, celebrated with multiple "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives, and collaboration is a cornerstone. Be a part of our journey to drive digital transformation worldwide. We are looking for a Support Specialist with fluent Spanish and Portuguese to join the Noventiq team and support clients across the LATAM region in using the Noventiq Market platform. Responsibilities : Providing support for clients on the use of the Noventiq Market personal account in Latin America (LATAM) through the request processing system (ticket system). Conducting training sessions, presentations and demonstrations of the platform's capabilities for customers in local languages. Participation in product development and improvement: understanding of the product strategy, key areas of development, participation in demonstrations of new releases and functional changes. Consulting and support related departments (Operations, Finance, etc.) on working with the Noventiq Market platform and interacting with clients. Translate and localize user content, interfaces, and documentation from English into Spanish and Portuguese. Collecting, analyzing, and transmitting feedback from customers and internal users to improve the quality of service and product development. Requirements Fluent Spanish and Portuguese ; good command of English; Russian for internal communications. Experience in customer support, technical support, or client-facing roles. Strong communication and presentation skills. Ability to explain technical information clearly to non-technical users. Experience working with ticketing systems and handling customer requests. Analytical mindset and ability to collect and structure customer feedback. Basic understanding of cloud services, SaaS platforms, or subscription-based products would be an advantage. Ability to work independently and collaborate with international, cross-functional teams. Conditions : Remote work mode. Work schedule, there are several options for UTC+3: 15.00-00.00 16.00-01.00 17.00-02.00 Competitive salary.