ACT Team Leader

About Us

New Horizon Counseling Center is committed to empowering individuals living with serious mental illness to lead meaningful, independent lives. Through compassionate, community-based care, we provide comprehensive behavioral health services that meet clients where they are.
Position Overview
We are seeking an organized and dynamic professional to serve as the ACT Team Leader. In this role, you will oversee the daily operations of a multidisciplinary ACT team, ensuring the delivery of high-quality, recovery-oriented services to individuals with severe and persistent mental illness. The Team Leader provides clinical and administrative supervision, fosters team collaboration, and ensures adherence to ACT model fidelity and regulatory standards.

Key Responsibilities

Provide leadership, supervision, and support to ACT team members, including clinicians, nurses, case managers, and peer specialists
Oversee daily team operations, including scheduling, service delivery, and crisis response
Ensure the development, implementation, and monitoring of individualized treatment and recovery plans
Promote a person-centered, strengths-based approach to care
Facilitate daily team meetings and case conferences
Monitor program performance and ensure compliance with agency policies and ACT fidelity standards
Coordinate care with external providers, community partners, and stakeholders
Provide at least 50% of your time in direct clinical services and crisis intervention as needed
Support staff development through coaching, training, and performance evaluations
Maintain accurate documentation and reporting in accordance with regulatory requirements
Organize and provide 24/7 on-call coverage
Other duties as assigned

Qualifications

Master’s degree in Social Work, Counseling, or Marriage & Family Therapy Required
Current licensure in NYS (e.g., LCSW, LMSW, LMFT, LMHC) preferred
Minimum of 2 years of experience working with individuals with serious mental illness
Knowledge of the ACT model, recovery-oriented practices, and community-based behavioral health services
Strong leadership, organizational, and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

Experience working within an ACT team or other field-based team
Bilingual skills are a plus
Familiarity with electronic health records (EHR) systems
What We Offer
Competitive salary and comprehensive benefits package
Ongoing training and professional development opportunities
Supportive team environment
Opportunity to make a meaningful impact in the community