Warranty Coordinator

About Us

Harbor Homes was started to bring new construction homes to market in the most affordable and efficient way possible. We build beautiful homes, with desirable features, yet effectively built to reduce wasted space and added expense; all in sought-after communities. Whether you're looking for a single-family home, townhome, or condo, Harbor Homes makes it easy and more affordable.
As a
Warranty Coordinator
, your primary responsibility will be to process warranty claims and assist customers through their warranty period.
Job Responsibilities
Serve as the main point of contact for all customers post-close
Monitor email daily for customer notifications/warranty claims
Enter all closed homes into warranty process and enter pre-close warranty items not yet completed into the warranty portal
Upload and manage all warranty documents in customer portal and internal files
Evaluate warranty claims to help identify emergency concerns
Coordinate warranty service appointments with trade partners and homeowners
Enter warranty appointment invites into BuilderTrend (8 weeks prior to appointment) and provide follow-up reminders (4 weeks before 120 day/11 month appointments)
Work with Construction Manager/Warranty Technician to schedule trade partners for appointments
Order necessary parts for upcoming warranty appointments
Follow up on outstanding warranty claims and close out items as they are completed
Compile and maintain seasonal work log while coordinating seasonal work repairs
Assemble customer walkthrough/orientation packets along with proper documentation
Manage back-end coordination of the customer walkthrough/orientation process through proprietary software application
Run monthly warranty related reports
Compose routine correspondence to customers through BuilderTrend software or email
Core Competencies/Required Skills and Abilities
1+ year of professional office experience
Demonstrate ability to work on multiple projects simultaneously
Maintain a positive attitude and business casual appearance
Possess basic computer skills, including Microsoft Windows, Outlook, Word, and Excel
Show professional, discreet manner in maintaining confidentiality including information received and proprietary reports
Exhibit strong interpersonal, verbal and written communication skills, including courteous and efficient telephone manner
Effectively handle moderately complex questions and issues under minimal direction
Work independently and with a team
Physical Demands: Must be able to sit 6-8 hours per day. Occasional unassisted lifting of 25 to 30 pounds is required
We Offer
Health, dental, and vision insurances
401(k) retirement plan
Generous PTO offering
Positive, team-oriented work environment
Monday - Friday schedule with flexible hours
We Make it Easy
Founded in 1901, MRA is a nonprofit employer association that serves more
than 4,000 employers, covering more than one million employees.
As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.