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MC
Gestionnaire de Back Office Standard H/F
Mcsgroupe · PORT LOUIS, MU
About The Role
Assurer la gestion des appels entrants du standard du Groupe iQera Services en les orientant vers les interlocuteurs appropriés. Exercer un rôle de contrôle et d'alerte lors du traitement des appels urgents. Utiliser les outils informatiques nécessaires d'iQera, et signaler tout dysfonctionnement constaté. Rédiger, mettre à jour et maintenir les procédures liées à l'activité. Veiller au respect des objectifs de niveau de service (SLA).
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