Customer Success Manager - Remote

Why does this role exist?This is an in-house Magic role — you'll be a Magic employee owning client relationships on behalf of the company, not a VA placed with a client. Magic's business runs on retention and expansion, and the CSM is the engine behind both. Our clients are busy founders and executives who need their remote workers to deliver real ROI — and they need a strategic partner who ensures that happens. You're not here to answer tickets. You're here to protect revenue, grow accounts, and turn satisfied clients into long-term advocates.Your success directly translates to company growth. Every account retained and every expansion closed is a measurable outcome you own.What's In It For YouCompensationSalary: ₱60,000–₱80,000 gross monthlyEmployment type: Permanent, Full-TimeFully remote, globalBenefitsHMO coverage (after regularization)12 vacation days + 10 sick days per year13th month paySSS, PhilHealth, PAG-IBIGPaid trainingGrowth PathCSM (0–12 months) → Senior CSM (12–24 months) → Team Lead / CS Manager (24–36 months) → CS Director (3+ years)Magic promotes from within — top performers move into leadership, enterprise accounts, and CS strategyWhat Winning Looks LikeYou maintain 90%+ gross revenue retention and 110%+ net revenue retention across your full book of business — consistently, not occasionallyYou spot at-risk accounts before clients say a word, and your save plans are already in motionYou run QBRs that clients actually look forward to — data-driven, strategic, and action-orientedYou identify expansion opportunities organically and build the business case without being promptedYour HubSpot is always clean — account health scores current, touchpoints logged, zero renewals sneaking up on you