Experience Design Principal

Our Experience Design Principals lead and deliver complex client engagements across our public sector portfolio. Sitting within the Experience Design Practice in our Strategy & Design Service Line, they work alongside leadership peers in Advisory & Change and Product & Innovation to deliver holistic outcomes.We're looking for "T-shaped" experience design leaders whose careers have been built around designing and researching digital products and user experiences, with expertise rooted in hands-on practice. You will bring a deep mastery of your core design/research craft alongside a broad, practical understanding of the wider User Centred Design (UCD) landscape. You will have a strong working understanding of our capabilities and the techniques used across our practice - including user research, content design, and interaction design. Because interaction design and service design heavily overlap, you will also confidently advise on Service Design principles.We believe that great delivery stems from:A deep understanding of user needs and behaviours, keeping accessibility and citizen outcomes at the heart of everything we build.The ability to align user needs with client goals, technical constraints or opportunities, and commercial requirements.The ability to articulate this alignment as a clear, powerful, and inspiring service vision.Strong consulting and practice craft skills to realise that vision collaboratively.Agile leadership, enabling cross-functional teams to implement effectively in a changing environment.