Senior Customer Success Manager - Law.com

Position SummaryCentellic is seeking a Senior Customer Success Manager to join our New York-based Customer Success team. This customer-facing role is responsible for managing a portfolio of strategic accounts with a focus on corporate legal departments utilizing Centellic's legal intelligence and information solutions.The Sr. CSM will serve as a trusted advisor to customers across the historic ALM portfolio, including <Law.com>, <Law.com> International, <Law.com> Compass, VerdictSearch, <Law.com> Radar, <Law.com> Scholar, and NewsVault. A successful candidate will drive customer retention, product adoption, user engagement, advocacy, and long-term account growth by helping customers maximize the value of these subscriptions within their daily workflows and business objectives.This position requires expertise across the entire customer lifecycle, from onboarding and implementation through renewal support, executive business reviews, expansion opportunities, and strategic account planning.