Reception Desk Clerk I, The Serve

Location: Kohler, WI Opportunity Responsible for extending a friendly greeting and farewell to facility users and performing duties relating to smooth operations at the reception desk. This person has been learning and continuing to master reception desk responsibilities. Specific Responsibilities: Greet members and guests according to standards and register usage in the computer. Act as control person for access to all areas of The Serve. Direct members and guests to appropriate areas. Answer all inquiries. Maintain knowledge of all The Serve policies and programs; provide explanations to members and guests when appropriate. Enforce facility rules and policies, including SOPs, programs, accident/incident procedures, age restrictions, and complaint handling procedures. Respond to all phone calls within 3 rings and direct calls as necessary. Take and deliver messages promptly. Maintain an orderly, neat appearance of the reception desk. Assist in laundering towels and maintaining a constant supply of clean linen. Conduct routine facility walk-throughs to ensure a safe, clean, and welcoming environment. Assist with stocking supplies throughout the facility and at the reception desk. Support general facility cleanliness and organization, reporting maintenance or housekeeping concerns as needed. Provide suggestions and communicate information to the management team regarding facility operations. Achieve and maintain CPR and AED certification; First Aid certification is also helpful. Act as a sales person for the entire resort. Promote memberships, programs, events, and Destination Kohler offerings. Perform miscellaneous clerical jobs assigned by other departments. Attend monthly staff meetings; 10 required annually. Work or volunteer for The Serve special events and facility programs. Manage multiple banks and ensure all transactions are completed accurately. After hire, will be cross trained as a facility attendant to assist the team in maintaining a clean environment for members and guests. This is a casual part-time position working weekends and weekdays. Hours vary between 6:00 am - 9:00 pm.