CoE Manager

ROLE • Lead and develop the Albania Centre of Excellence (CoE) in Tirana, managing 15–20 engineers across software and hardware development teams • Ensure the delivery of cost-effective software solutions, equipment, and devices supporting customer contracts and product roadmaps • Maintain and drive development roadmaps aligned with priorities and needs expressed by the Solutions Delivery organization • Ensure full adherence to SICPA development, security, quality, and compliance standards across all activities • Monitor solution obsolescence, anticipate required upgrades, and actively support the evolution and sustainability of solutions • Continuously improve the performance, responsiveness, predictability, and effectiveness of development teams • Build, retain, and develop a highly skilled, motivated, and knowledgeable workforce, fostering technical excellence and accountability • Establish and manage a network of local partners and suppliers to increase capacity or access specific skills when required • Provide clear visibility on development activities and performance, including capacity, delivery, quality, and cost KPIs • Maintain strong alignment and tight collaboration with other SICPA CoEs worldwide, ensuring consistency and reuse • Control and manage outsourcing and subcontracting budgets to absorb demand peaks PROFILE • Master’s degree in engineering, Computer Science, or equivalent practical experience • 10+ years of experience managing software and/or hardware development or engineering teams • Proven experience leading teams in an international, matrix organization • Strong communication, leadership, and interpersonal skills, with the ability to align diverse stakeholders • High sense of accountability, ownership, and commitment to delivery and people development • Strong organizational and management skills, including planning, prioritization, and performance follow up • Solid test driven development mindset and focus on quality by design • Good knowledge of Agile and Scrum practices, applied pragmatically in mixed SW/HW environments • Fluent in English (spoken and written) JOIN US! • Our success comes from our highly skilled and talented employees • Respectful entrepreneurship and a long-term vision are key for success • Our people contribute to a more secure world • Diversity at all levels of an organization is a strength We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating industry. Your file will be handled with upmost confidentiality and discretion.