Tech Lead, Network Operations

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company. Role purpose The Tech lead is responsible to drive the BAU operation in the team from technical aspect, introducing and aware of the new services. The Tech lead also to support the Team Leads in technical decisions, other team members within the team and get engaged in more complex operational issues and also focus to network as a service. Your role as a Technical Lead As a Technical Lead in Network Operations , you will be the key technical authority within the team , driving operational excellence and supporting strategic decisions across our global network services. You will play a critical role in ensuring stable operations, handling complex technical challenges, and shaping the future of our network services. What you'll work with Firewalls: Palo Alto Cloud & Security: Azure, AWS (Aviatrix) SSE / Zero Trust: Zscaler (ZPA, Cloud Firewall) SD-WAN: Cisco LAN / WLAN: Cisco enterprise environments DDI: Infoblox What you'll do Lead complex escalations and support engineers in security troubleshooting and decision-making Act as the go-to technical authority for firewall and security-related issues Troubleshoot and optimize enterprise firewall policies and security flows Contribute to architecture and security design decisions Drive operational improvements, standards, and automation Mentor engineers and elevate the team’s technical depth What you bring 8+ years of hands-on network security / firewall experience Strong expertise in Palo Alto and/or Check Point firewalls (design, troubleshooting, optimization) Strong knowledge of enterprise network security concepts CCNP-level knowledge or equivalent Ability to operate across operations, architecture, and strategy Experience with cloud networking & secure access solutions (Zscaler or similar) is an advantage Team culutre Real engineering culture – decisions driven by technical expertise, not hierarchy Strong peer environment – experienced engineers you can learn from and challenge No ticket factory mindset – focus on solving complex problems, not just closing tickets Knowledge sharing & ownership – you are trusted to lead technically Supportive leadership – space to bring ideas, improve services, and influence architecture Why Engineers join and stay Enterprise-scale challenges – global network, real complexity High ownership and impact – influence design, not just operations Continuous learning – certifications, new technologies, evolving stack Flexible work environment / home office Attractive benefit package Purpose-driven company – sustainability and renewable energy focus Equal opportunities At Hydro, we believe diversity makes us stronger. We welcome diverse experiences and perspectives, and invite all qualified candidates to apply. We review every application fairly and strive to provide equal opportunities for everyone to grow and succeed. Apply before: 31/07/2026