Specialist, HR Service Management

The Impact You'll Make You will help shape the digital HR experience for employees across Danfoss. By improving the systems and services people use every day, you will make HR support simpler, faster, and more intuitive throughout the employee journey. In this role, you will combine your understanding of HR processes, technology, and employee experience to turn business needs into practical solutions. You will work closely with HR, IT, and business stakeholders to continuously improve how services are delivered. If you enjoy solving problems, optimizing processes, and exploring innovative technologies such as AI-enabled HR solutions , this is an opportunity to make a meaningful impact on employees around the world. You can work hybrid or remote in one of our locations: Poland, Slovakia, Bulgaria, Romania. What You’ll Be Doing Configure, maintain, and enhance ServiceNow HR Service Delivery (HRSD) capabilities, including HR Case Management, Employee Center, Lifecycle Events, Knowledge Management, and related workflows. Partner with HR, IT, and business stakeholders to gather and translate business requirements into effective system configurations, process improvements, and employee-facing HR solutions. Lead and support system enhancements, testing, and releases , ensuring new capabilities deliver value and meet business requirements. Monitor data quality, conduct process reviews, and resolve system issues to ensure reliable, compliant, and efficient HR operations. Drive continuous improvement and digital innovation , including the adoption of AI-powered solutions such as virtual agents, intelligent knowledge management, and self-service capabilities. What We're Looking For Bachelor’s degree in Human Resources, Business, Information Systems , or a related field, followed by e xperience working with HR systems and digital HR platforms , including configuration, testing, process support, and system administration. Good knowledge of ServiceNow HR Service Delivery (HRSD) or similar HR service management solutions. Strong understanding of HR processes across the employee lifecycle , including areas such as recruiting, payroll, benefits, and performance management. Ability to analyze business requirements, solve complex problems, and translate needs into practical system and process improvements. Experience collaborating with both business and technology teams , building strong relationships and driving solutions across functions. Interest in and familiarity with AI-enabled HR technologies , employee self-service tools, virtual agents, and digital employee experience solutions. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits on top of your salary. More information shall be provided during the recruitment process. Ready to Make a Difference? If you are passionate about improving employee experiences through technology and want to help shape the future of digital HR services at Danfoss, we encourage you to apply today and join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. #LI-AB1 #LI-Hybrid