Founding Account Manager

About the RoleA fast-growing, API-first fintech company — purpose-built around programmable money, stablecoins, and direct dollar access for global banks and fintechs — is hiring its Founding Account Manager. This is a ground-floor opportunity to build and lead the Account Management function from scratch, owning everything from customer onboarding through to upsell strategy and live revenue <impact.You> will be the company's first hire in this function, reporting directly to the Head of Growth and working hand-in-hand with product, engineering, operations, and compliance teams. The company operates at the intersection of fintech, digital assets, and regulated banking infrastructure — serving global financial institutions that need programmable dollar and euro accounts, international payments, and stablecoin rails.What You'll DoBuild and scale the Account Management function from the ground up — defining processes, KPIs, and success criteria.Lead customer onboarding and integrations post-contract signature, coordinating across product, operations, and compliance.Own day-to-day customer relationships to accelerate revenue ramp, surface product feedback, and prevent <churn.Design> and execute upsell strategies; coordinate new product launches with cross-functional teams.Project-manage complex, senior stakeholder environments — including CEOs, founders, and shareholders at customer organizations.Establish repeatable processes and automation to reduce manual work and increase scalability.Feed customer insights directly into the product roadmap to shape prioritization and <enhancements.Travel> globally across the US, Europe, APAC, and LATAM to support customers and drive relationships.What We're Looking ForRequiredGenuine, proven interest in go-to-market (GTM) strategies and commercial operations — this is a dealbreaker.Experience as a Consultant, Chief of Staff, or Finance Associate at a fast-paced startup.Strong project management track record in complex, multi-stakeholder environments.Demonstrated ability to manage customer relationships end-to-end to drive revenue ramp and reduce churn.Experience building and scaling an Account Management function, including onboarding, upsell motions, and KPI-based success metrics.Comfort managing senior audiences including C-suite executives, founders, and investors.Systems-first mentality with a bias for automation and scalable, repeatable processes.Willingness and ability to travel globally (US, Europe, APAC, LATAM).Based in New York City or Berlin, or willing to relocate internationally — this is a dealbreaker.Nice to HaveFintech or banking domain knowledge, or familiarity with financial products and what they do for businesses.Experience working in regulated payments, digital assets, or correspondent banking environments.Compensation & BenefitsSalary: $150,000 – $230,000 USD annuallyVisa sponsorship is available.LocationPrimary office: New York City, NY, USA (on-site)Candidates based in New York City or Berlin preferred; relocation <considered.Global> travel required across the US, Europe, APAC, and LATAM.