Head of Partnerships & Client Delivery
boam · Cape Town
About The Role
Boam AI provides the managed data and intelligence layer behind some of the world's leading enterprises. We continuously transform messy, unstructured information from public, private, and proprietary sources into reliable, actionable, and always up-to-date intelligence on millions of SMBs and enterprises. That intelligence powers CRMs, data warehouses, AI applications, and mission-critical decisions across the enterprise.Boam AI is already at the inflection point: strong product–market fit, marquee customers (Uber Eats, Toast), and a profitable foundation. Now we're ready to scale our enterprise partnerships with the same discipline that built our <product.As> Head of Partnerships & Client Delivery, you'll build the operating system behind every successful enterprise partnership - from first pilot to long-term strategic growth. You'll work directly with the CEO, who leads top-of-funnel business development, taking ownership from pilot kickoff through implementation, delivery, expansion, and long-term partnership <success.You>'ll sit at the intersection of our largest enterprise partners and our Product, Engineering, and ML teams, helping shape not only successful implementations, but the future direction of the product itself.This role isn't about answering support tickets or managing renewals. It's about building the operating system that enables enterprise partnerships to succeed at scale. Every enterprise partner presents a different combination of technical, operational, and organizational challenges. Your job is to solve those problems, then turn what you've learned into scalable playbooks that make the next partnership even <better.You>'ll build on the systems, playbooks, and processes already supporting our enterprise partnerships: codifying what works, improving what doesn't, and building what's missing. You'll shape the operating model, dashboards, implementation frameworks, and operating rhythms that enable our Partnerships organization to scale.During your first year you'll operate as an individual contributor with significant ownership. As Boam AI grows, this role is expected to evolve into the leader of our global Partnerships & Client Delivery organization, hiring and leading the team that runs the function you helped create.What You'll DoTurn enterprise pilots into long-term strategic partnershipsAlign Product, Engineering, and ML teams around partner successOwn partnerships end-to-end from pilot → implementation → delivery → expansionCreate the playbooks and operating systems that future teams will runTurn deep customer understanding into better products and deliveryKeep complex cross-functional initiatives moving forwardIdentify opportunities to expand partnerships and increase customer valueBuild scalable systems that improve quality, speed, and consistencyProduce executive-quality project updates, analyses, presentations, and documentsUse AI to accelerate delivery, analysis, and communicationYou Might Be a Fit If...5+ years in strategy consulting, partnerships, SaaS, or similar client-facing rolesExceptional relationship builder who quickly earns trust with senior enterprise executivesOutstanding written and spoken English with strong executive presenceThrive solving messy, ambiguous, high-stakes cross-functional problemsExperienced partnering with Engineering and technical teamsEnjoy building scalable systems instead of solving the same problem twiceHighly analytical with strong judgment and prioritization skillsExtremely responsive, dependable, and biased toward actionComfortable influencing Product, Engineering, and Sales without formal authorityAI-native and constantly looking for ways to improve productivity using modern AI toolsTake ownership, move quickly, and thrive with minimal directionStrong PlusesManagement consulting or client-facing strategy experienceEnterprise SaaS, CRM, data platform, or implementation experienceExperience working with Salesforce or other CRM platformsExperience partnering with Sales and Sales Operations leadersExperience managing enterprise pilots or strategic customer implementationsBuilt or advised Customer Success, Partner Success, or Professional Services teamsExperience hiring, mentoring, or leading high-performing teamsWhy Boam AIOwn our most important enterprise relationships from day oneBuild an entire company function - not simply inherit oneDesign the playbooks, operating model, and systems that the future team will useWork directly with the CEO on the company's highest-priority enterprise partnershipsHelp shape product direction through direct customer feedback and strategic insightHigh autonomy, meaningful ownership, and real influence across the companyTop-tier compensation with meaningful equity upsideHelp build a global, category-defining company from the insideRemote option for this role is not offered.
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