Assistant Clinic Director - Grapevine

POSITION DESCRIPTION

POSITION TITLE: Assistant Clinic Director STATUS: Exempt

About the Role

• We are hiring an Assistant Clinic Director to support the management and daily
• operations of our clinic while delivering exceptional intravenous vitamin infusion
• services and an outstanding client experience.
• This role combines clinical expertise, sales leadership, client relationship
• management, and team development. You will assist in overseeing staff, ensuring
• excellent client care, driving client retention, supporting clinic sales goals,
• maintaining compliance standards, and contributing to overall clinic performance.
• This is a hands-on leadership role ideal for someone who thrives in both client care
• and business growth while developing high-performing teams.

What You Will Do

Clinical Care & Client Experience

• ● Administer IV therapies, including starting IVs and monitoring treatments
• ● Ensure client safety, comfort, and overall well-being throughout services
• ● Document client interactions, treatments, and responses accurately
• ● Provide education to clients regarding therapies, memberships, and wellness
• services
• ● Deliver a high-touch client experience that promotes loyalty and long-term
• relationships
• ● Address client concerns and service recovery opportunities promptly and
• professionally
• ● Conduct follow-up calls and outreach to clients to ensure satisfaction and
• encourage continued engagement
• ● Support membership enrollment, renewals, and retention initiatives

Sales & Client Retention

• ● Lead by example in promoting clinic services, memberships, and wellness
• programs
• ● Drive clinic sales performance through relationship-based selling and client
• education
• ● Monitor client retention metrics and identify opportunities to improve client
• engagement
• ● Coach team members on effective sales conversations and client relationship
• building
• ● Support achievement of clinic revenue goals through exceptional client
• experiences and consistent follow-up
• ● Partner with the Clinic Director to implement local marketing, referral, and
• retention strategies

Clinic Operations & Support

• ● Act as a backup point of contact for the Clinic Director
• ● Ensure compliance with clinical standards, policies, and regulations
• ● Complete required training related to nutrition infusion therapies
• ● Support daily clinic operations and workflow efficiency
• ● Monitor clinic performance metrics and assist with action plans for
• improvement
• ● Assist with inventory management, scheduling, and operational execution

Team Leadership & Development

• ● Assist in hiring, onboarding, and developing staff
• ● Train and educate team members on procedures, sales techniques, and client
• care standards
• ● Lead, motivate, and influence staff to meet performance goals
• ● Foster a positive, high-performance team culture
• ● Support ongoing staff development through coaching and accountability

Performance Management

• ● Monitor and document staff performance in partnership with HR
• ● Support coaching, goal setting, and career development
• ● Identify high-performing employees for growth opportunities
• ● Assist in conflict resolution and team management
• ● Help ensure team members consistently meet client service, sales, and
• operational expectations

Culture & Accountability

• ●
• Maintain a culture of trust, respect, and professionalism
• ● Lead by example with strong ethical and professional standards
• ● Promote positivity, resilience, and accountability within the team
• ● Champion a client-first culture focused on service excellence, retention, and
• results

Qualifications

• ●
• Active California RN License required
• ● Current BLS (Basic Life Support) certification required
• ● ACLS (Advanced Cardiac Life Support) certification preferred

Experience

• ●
• Minimum 1 year of vascular access or infusion experience
• ● Minimum 1 year of leadership or management experience
• ● Previous sales, membership, retail healthcare, hospitality, or client retention
• experience preferred

Technical Knowledge

• ● Microsoft Office
• ● Electronic Medical Records (EMR) systems
• ● Anatomy, medical terminology, and clinical practices
• ● Basic understanding of sales metrics, client retention strategies, and
• performance reporting

Skills & Attributes

• ● Strong attention to detail
• ● Excellent written and verbal communication
• ● High level of customer service and client care
• ● Proven ability to build client relationships and drive retention
• ● Leadership and team development skills
• ● Sales coaching and performance management abilities
• ● Ability to multi-task and prioritize effectively
• ● Strong problem-solving and decision-making ability
• ● Time management and organizational skills
• ● Self-motivated and able to work independently
• ● Adaptability, resilience, and professionalism

Working Conditions

• ●
• 8–10-hour shifts, Monday through Friday
• ● 1–2 Saturdays and Sundays per month required (based on staffing)
• ● Clinic environment with climate control and adequate lighting
• Is This Role for You?

Who This Role Is For

• ● A hands-on leader who enjoys both client care and team development
• ● Someone who thrives in a fast-paced clinical environment
• ● A professional who enjoys building client relationships and driving business
• growth
• ● A leader who is motivated by team performance, client satisfaction, and
• achieving sales goals
• ● Someone who values structure, accountability, and culture

What This Role Is Not For

• ●
• Someone who prefers non-clinical or administrative-only roles
• ● Someone uncomfortable managing people, performance, or sales expectations
• ● Someone who struggles with multitasking in a client-facing environment
• ● Someone who is not passionate about delivering exceptional client
• experiences and building long-term client relationships