Customer Support Specialist - Egypt

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inyad is seeking a Customer Support Specialist based in Cairo to enhance our product's impact by providing top-notch installation, training, and ongoing support to our POS clients. This role is essential in ensuring our clients have a seamless experience from the moment they install our system to their daily operations.

You will be responsible for

POS Installation & Setup

Install and configure POS hardware and software for new customers, ensuring everything is operational and tailored to their needs.

Client Training

Conduct thorough training sessions for clients and their staff, helping them understand and utilize all features of our POS system effectively.

Support & Troubleshooting

Provide prompt and accurate responses to client inquiries via email, chat, phone, and in-person, addressing any issues with the POS system and related hardware.

Deliveries & On-Site Support

Coordinate and manage the delivery of POS equipment to clients, offering on-site support when necessary to resolve any technical issues.

Documentation & Feedback

Maintain up-to-date documentation on support cases, installations, and client feedback, ensuring this information is easily accessible for future reference and improvement of services.

Your qualifications

Strong written and verbal communication skills in English - Arabic is a plus.

Exceptional organizational skills, with a keen attention to detail and punctuality.

Ability to work independently and as part of a team, demonstrating a proactive and solution-oriented approach.

Technical aptitude with the ability to quickly learn and apply new technologies, particularly in the realm of POS systems and customer service tools.