Technical Support Engineer

About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!Are you ready to make your mark?About The Role:Intermedia is looking for Technical Support Engineer who is reliable, detail-oriented and analytical. Applicants must enjoy taking on difficult troubleshooting situations and following them to the final stage of customer satisfaction and ensure a Worry Free Experience™. This role will provide Tier 2 level and front line direct support to certain Intermedia customer segments, and work closely with carrier partners to help ensure proper functioning of Intermedia products and services. Technical Support Engineers also support team members through issue escalation, resolution and training.