Customer Success Specialist - Opportunities for Candidates with Disabilities

About HotelRunner

HotelRunner is a technology-driven hospitality SaaS company helping hotels increase visibility, efficiency, and revenue through smart digital solutions.

About The Job

• Manage end-to-end implementation and training processes for HotelRunner PMS and Channel Manager products
• Provide fast, solution-oriented, and clear responses to customer requests
• Execute support and implementation processes in line with defined SLA timelines
• Accurately track and document all processes through Salesforce CRM
• Foster strong cross-functional communication and collaboration across teams
• Maintain the highest level of customer satisfaction and follow up with post-process feedback

Requirements

• High school or Bachelor’s degree graduate
• Registered with the Turkish Employment Agency (İŞKUR) with a disability degree of 40% or above
• Self-learner, able to work independently, and a strong team player
• Experience in call center and/or customer relations
• English proficiency (preferred)
• Residing in İzmir
• What is in it for you?
• You will focus on what you do best, we'll take care of the rest!
• USD based salary

Private Health Insurance

• Monthly food card allowance
• Transportation support

ICF Coaching

• A MacBook and all the necessary equipment
• Unlimited coffee, drinks & Free snacks all and every day
• A day off on your birthday

HotelRunner Superb Welcome Kit

• A fun office full of creative and dynamic people
• We share some common passions; our motorcycle club is just one of them
• We are running with the idea of “Choose a character to work with, develop your skills”, so the training opportunities are open for every member of the team
• Being a part of results-oriented multinational teams