保税客服专员(Bonded Customer Service Specialist)

Position Objective To provide exceptional customer support to French- and English-speaking customers by responding to inquiries, resolving issues, processing customer requests and documentation, and ensuring a positive customer experience. The role serves as a key link between customers and the company, contributing to customer satisfaction, retention, and overall service excellence while supporting business operations and organizational goals. Key Responsibilities: Respond to customer inquiries via phone, email, and chat. Provide accurate information about products and services. Handle customer complaints and resolve issues effectively. Process orders, proforma invoices, export documents, returns, and service requests. Maintain customer records in the CRM system. Follow up on customer concerns to ensure satisfaction. Escalate complex issues when necessary. Collaborate with internal departments to ensure seamless service delivery. Meet customer service performance and satisfaction targets. Requirements: Diploma or Bachelor's Degree in Business Administration, Marketing, Communications, or a related field. Previous customer service or client relations experience is an advantage. Strong communication and problem-solving skills. Proficiency in both French and English (spoken and written) is required. Ability to work in a fast-paced environment and manage multiple tasks.