Technical Service Owner – Cloud Hosting & Security (all genders) - HYBRID

Job overview

Ready to keep our travel platform stable, secure, and ready for takeoff? Eurowings Holidays is building the tour operator platform behind unforgettable trips – combining flight, hotel, and services into one seamless experience. Our ambition: become a Top 7 tour operator in Germany by 2029. To get there, we’re looking for a

Technical Service Owner – Cloud Hosting & Security (all genders)

who owns the reliable and secure operation of all components of our touristic platform – hands-on in configuration and coordination, not engineering-heavy.

What you'll do

You are the end-to-end owner for Cloud Hosting & Information Security across Eurowings Holidays’ touristic platform components – at the interface between Eurowings Holidays, Eurowings Digital, and Eurowings Aviation (EWD/EWA).

Cloud Hosting / Service Ownership

• Own the operational performance of hosting services: availability, stability, capacity, cost transparency, SLAs/OLAs, and continuous improvement.
• Drive configuration and operational setup across hosting environments (together with internal/external partners).
• Run vendor & partner steering (hosting / managed services / tool vendors): alignment, priorities, delivery tracking, quality control.
• Ensure smooth change & release coordination across stakeholders keeping risk low and service continuity high.
• Maintain strong documentation and operational readiness (runbooks, service catalog entries, ownership clarity).

Information Security / Security

• Act as the “security anchor” for the platform: ensure baseline controls, secure configurations, and security-by-default operations.
• Coordinate risk, compliance and audit readiness for platform components (e.g., evidence, policies, security assessments).
• Steer security topics with partners and internal stakeholders: identity & access, security monitoring, vulnerability handling, incident coordination, and remediation follow-up.
• Translate security requirements into pragmatic implementation, ensuring business goals and security needs fit together.
• Optional (if bandwidth allows)
• Take on project or product responsibility for selected touristic components owning outcomes and stakeholder alignment.
• What you'll need
• Solid experience in IT service ownership / platform operations / cloud hosting management (service thinking, reliability mindset, operational governance).
• Strong understanding of information security fundamentals (controls, risk thinking, secure configuration, incident/vulnerability coordination) and how to apply them pragmatically.
• Confidence working with external partners and internal cross-functional stakeholders (you can steer without formal authority).
• A structured, documentation-friendly approach (you create clarity where others see complexity).
• Excellent communication skills in English (German is a plus, depending on stakeholder set-up).
• Familiarity with ITIL-like operating models, security frameworks, or regulated/audit environments.
• Experience working across company interfaces (multi-entity collaboration, shared responsibilities).