Front Office- Insurance Coordinator

FRONT OFFICE ASSISTANT - INSURANCE COORDINATOR

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Location

• Westlake Pediatric Dentistry & Orthodontics (Dr. Raymonds Office) (Westlake Ortho), 5656 Bee Caves Rd, Suite B104, West Lake Hills, TX 78746
• 🕗

Schedule

Monday-Thursday

• 💸Salary: $17/hr
• (based on experience)!
• 🎉

Reports to

Practice Manager

Key Partnership

Clinical, Billing, and Operations

Department

Operations

Classification

Non-Exempt

BENEFITS & PERKS

401(k)

Health (PPO/HSA), Vision, Dental,

Disability insurance (STD/LTD)

Accident Insurance

Life Insurance

Employee, Spouse, and Child Life Insurance Options

Paid Time Off

Holiday Pay

Hep B and CPR Certifications

Career Growth Opportunities

Company provided online learning courses

Competitive Compensation

• Paid training
• Employee fun days
• Holiday celebrations

Employee Assistance Program (EAP)

Perks @ Work, Employee Discount Program

Employee, Spouse, and Child Life Insurance Options

Accident Insurance

POSITION OVERVIEW

Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!

ESSENTIAL DUTIES

Greet patients upon arrival

Receive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.

Change and update patient(s) status in the computer according to establishes guidelines

Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made

Verifying insurance and frequencies when needed.

Review the schedule in advance to ensure appointments and patients are due before confirming them.

Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary

Back up the Greeter when they are not at the station or are performing a trust walk.

Clean/maintain front office area/lobby

Perform other duties as assigned

REQUIREMENTS

• Education: High School graduate or equivalent
• Written and verbal communication skills
• Customer service is a plus
• Multitasking and prioritizing

Dependability

Team player

KEY SKILLS & ABILITIES, CHARACTERISTICS OF A GOOD FIT

Ability to work with minimal supervision, self-starter, and demonstrates initiative

Flexible and innovative; highly adaptable to the dynamic business environment

High engagement; supportive of leadership and role model for company values and guiding behaviors

Strong demonstration of task completion and dedication to detail

Team Player and great interpersonal skills

Prompt and timely with work schedule

Amazing customer service skills, great at building relationships with new people

Knowledge of computer software applications

Organizing and prioritizing workloads

Effective oral and written communication skills

Great at building relationships with new people

Great interpersonal skills

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.